HIG123
The Family Liaison plays an integral role in ensuring client satisfaction and access to services by supporting client outreach, intake, and ongoing education. The Family Liaison also provides operations support for their center, including ordering, maintenance and equipment, client and staff scheduling, and general administrative support
Requirements:
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Regular and reliable attendance is an essential function of this position.
• Update client and employee census data to manage client wait lists • Answer the telephone and follow-up with website and phone inquiries
Scheduling Responsibilities:
• Coordinate maintenance and repair requests. • Coordinate IT support Including requests for center laptops and tablets, maintenance of hardware inventory, and submission and follow up on center IT tickets
Competencies
• Proficient in Microsoft and Adobe applications • Ability to run and analyze reports and database analytics
• Takes responsibility and ownership for a problem, project, or issue • Flexibility to adapt to the needs of the organization and clients
Education and Experience
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