Auto Ops LLC Hiring for Customer Support & Operations Specialist Job at Honolulu, HI Full Time

About the Company: Auto Ops LLC

We are a dynamic and innovative company that is looking for a highly organized, motivated, and customer-focused individual to join our team as a Customer Support & Operations Specialist. This person will be responsible for ensuring customer satisfaction through exceptional support and project management, as well as playing a key role in product development, marketing, and data analysis. This full-time position offers an opportunity to grow and develop skills in various areas and requires an individual who is innovative, passionate about learning and improvement, focused, disciplined, and eager to contribute to the success of the companies we operate. Currently we are contributing to operating Scholarʻs App inc. (a website that matches students to scholarships they qualify with a focus of increasing the amount of scholarships available to students so that 1 million more students can go to college each year) and the Hawaii Academy of Science online platform (no name yet – Hawaii Academy of Science is a non profit that hosts the Hawaii State Science Fair. We created a website for students to upload their projects, documents, and show their projects to the public for Virtual and In Person judging. The site was made in record time and we are currently preparing to make improvements to the site for next year not only for Hawaii but Nationally and Globally).

Responsibilities:

• Customer Support: Provide exceptional customer support to ensure customer satisfaction and address any issues or concerns in a timely and professional manner.
• Project Management: Manage projects effectively, including the development of project plans, tracking progress, and ensuring projects are delivered on time and to a high standard.
• Administrative Work: Perform various administrative tasks, including data entry, record keeping, and scheduling appointments.
• A Little Development: On-the-job training will be provided, the ideal candidate will have a desire to learn, step out of their comfort zone, and have an understatement that mistakes are a part of the process.
• User Feedback/Experience: Actively seek user feedback and work with the team to improve the user experience of our products.
• Product Development: Collaborate with the team to develop new products and features, conducting market research and providing input on product design and functionality.
• Marketing: Contribute to marketing efforts, including the creation of promotional materials and the management of social media accounts.
• Data Analysis/Data Visualization: Analyze data to provide insights and make informed decisions, utilizing data visualization tools to present data in a clear and understandable manner.
• Onboarding Customers/Training: Conduct training sessions for new customers to ensure they have a smooth onboarding experience and are able to use our products effectively.

Requirements:

• Strong organizational and project management skills.
• Excellent customer service skills, including the ability to handle customer inquiries and resolve issues in a professional manner.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
• Passion for learning and improvement, with the ability to adapt to new technologies and processes.
• Proficient in Microsoft Office and Google Suite.
• Knowledge of data analysis and data visualization tools is a plus.

This is a full-time position located in Honolulu, with competitive compensation. If you are passionate about customer support and operations, and are looking for a challenging and rewarding opportunity in a beautiful location, we encourage you to apply.

Auto Ops LLC is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Types: Full-time, Contract

Pay: From $48,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Honolulu, HI 96814: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location