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Automated HealthCare Solutions, LLC Hiring for ADMIN SUPPORT AGENT Job at Remote Full Time
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Admin Queue · Sunrise, Florida
Expected Salary: $13-$15/hourly
Company Overview:
A software company focused on improving the patient experience and enable providers to get back to their passion, practicing medicine. We leverage the power and versatility of our proprietary technology to realize these goals.
Job Summary:
Automated Healthcare Solutions (AHCS) is currently seeking an Admin Queue Support Agent to join our team. You must have incredible problem-solving skills, think logically, possess strong technical competency, and have a great attitude to apply for this position.
Essential Duties and Responsibilities:
As an Admin Queue Support Agent at AHCS, you will be expected to provide supportive documentation provided by clinical databases using via multiple communication channels. You will be tasked to perform the following:
- Process requests and issues efficiently and follow up with client accounts in a timely manner
- Identify and escalate priority issues per established protocol
- Organize ideas and communicate them effectively both verbally and in writing
- Keep up on system information, changes and updates as well as industry standards and workflows
- Follow company policies and procedures and maintain professional standards
- Provide “Excellent” customer service
- Manage incoming calls, process and record all call transactions
- Gather patient’s information, determine any issue by evaluating and analyzing and updating patient claims
Required Qualifications/Skills:
- Superior communication skills
- Customer service experience
- Excellent problem solving and conflict organization skills
- Knowledge of relevant software applications and equipment
- Multi-tasking capabilities
- Comfortable with frequent change
- Exemplary attendance and punctuality
Education Requirements:
- EHR/ EMR and/or other clinical software experience
- Billing and / or insurance / or documentation experience
- Teaching and training experience
Work Location: Remote
Travel Required: N/A
Position Type: Full Time
EEO Statement: Automated Healthcare Solutions is an equal employment opportunity employer
Benefits:
Automated Healthcare Solutions recognizes the importance of benefits and wellness for employees and their families. In addition to time off to support work-life balance and enjoyment, we offer a comprehensive benefits package designed for employees’ individual needs.
- Healthcare – A choice of medical plans designed to meet your individual needs
- Dental & vision
- 401(K) with company match
- Flexible spending accounts (health & dependent care)
- Company-paid life insurance
- Short and Long term disability
- Voluntary benefits
- Flexible PTO and Paid Holidays
