Aviva Hiring For Customer Service & Sales Advisor at Galway, County Galway Full Time

Location: BallyBrit Business Park, Galway

Full or part time options available.

Full-time hours: 35 hours per week Monday – Friday

Part-time hours: Flexible work patterns available Monday – Friday

Are you a people person? Whether you’re just starting out or returning from a career break, you could use your natural communication skills to give our customers the help they need, while building a fully flexible career that fits around your lifestyle. Join our team as a Customer Service & Sales Advisor and you’ll be supported from day one, starting with four weeks’ training alongside your fellow new recruits. After that, you’ll have all the knowledge you need to shine at a world-renowned business.

What you’ll do:
Handle a variety of inbound motor and home insurance queries, following a script.

Build a rapport with each customer by understanding their needs.

Take ownership and resolve each situation to the customer’s satisfaction.

Make follow up calls to customers and connect with internal departments. The skills and experience you need:

Strong written and verbal communication skills, and an excellent telephone manner.

Ability to multi-task.

Ability to handle challenging conversations.

Positive attitude and desire to help people.

In addition to salary we also offer these additional benefits:

We offer a structured Induction programme where you will learn about our products and our customers

Realistic opportunities for career progression

Staff discounts on Aviva products

Sponsored Exams through Insurance Institute of Ireland

Annual performance related bonus and pay review

Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Our smart working combines the benefits of flexibility with time together with colleagues. We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Samuel Brazier on Tel: 0861536620 or email samuel.brazier @aviva.com

Why not check out our team video on our careers careers page – https://www.aviva.ie/group/careers/