AZ Specialty Dental Services LLC Hiring for Phones Representative at Layton, UT Full Time

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of the Employer.
Position Title: Schedule
Classification: Nonexempt, Regular, “At Will” Work Status
Reports To: Business Chief Team Lead and Practice Administrator, as assigned
Working Conditions/Physical Requirements:

• Sitting 80%
• Standing/walking 20%
• Moderate noise levels from dental and other Lab equipment.
• Medical, office, and lab setting.
• Minimum lifting requirements of 35 pounds in order to accept equipment deliveries, and pack and unpack office supplies.
• Frequent client and interoffice personnel interaction as this position meets and greets patients and is heavily dependent on excellent customer interaction.
• Hearing – Must be able to hear telephonic equipment and comfortably communicate with Patients and others by telephone and in person.
• Near Vision – The ability to see details at close range (within a few feet of the observer) as required for business software, and operating office machines.

Vision/Ideal Outcome
The Scheduler is integral to achieving the vision of the OMS of Utah surgical practice. You are the a critical member at the forefront of the office. Your knowledge of each doctor’s schedule and pleasant presence are necessary for a positive patient experience. Majority of the time you will be the initial contact with our patients and a frequent contact for our referring offices. They need your skills, understanding and attention to guide them as they begin their oral surgery journey. To assure consistency and stability, the Scheduler is also cross-trained on basic surgical understanding to answer or direct clinical calls.
Position Summary
Under Direct and Indirect Supervision, Answer inquiries and obtain information for general public, patients, visitors, and other interested parties via phone call. Provide information to callers; Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files. Understand all front office duties and systems and how they flow with the rest of the team.
Skills and Abilities

• Relationship building skills
• Influencing skills
• Creative problem-solving skills
• Overall comprehension of practice vision, mission and systems
• Telephone/conversion skills
• Strong attention to detail
• In-depth computer knowledge of practice management software
• Ability to market the practice
• Excellent verbal skills with patients and staff
• Self-directed

Success Factors

• Always maintain the highest level of confidentiality to HIPAA standards.
• Adhere to strict safety guidelines and procedures to OSHA and office standards.
• Must be comfortable seeing and able to maintain a professional demeanor and attitude while working around blood and smells that may be unpleasant.
• Must be detail oriented to prepare and process business correspondence.
• You must be flexible and understand that your job duties may change from time to time and that you may be asked to “help out” in other areas of the office.
• Must demonstrate active listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Must demonstrate good reading comprehension – Understanding written sentences and paragraphs in work related documents.
• Must demonstrate excellent communication skills – Talking to others to convey information effectively.

Experience and Education:

• High School Diploma.
• Accurate typing at 40 words per minute.
• One Year Minimum Office experience.
• Preferred Two Years experience.

Job Type: Full-time