Azenta Hiring for Technical Support Scientist at Remote Full Time

Azenta Life Sciences is seeking a Full Time Scientist I to join our Technical Support team

Position Title: Scientist I

Location: Remote, USA

Why Work at AZENTA:

AZENTA is a place for people who want to have fun while making a difference by supporting genomics researchers. We are proactive, committed to what we do, and driven to be the best! We champion innovation, teamwork, and accountability through a results-oriented, customer-centric, and fun work culture! We encourage the growth and development of our employees as they provide solid science and superior service to our customers.

Members of Technical Support are:

Customer focused: This is a non-bench role that works closely with customers and AZENTA labs across the United States to effectively manage customers interactions with AZENTA. This role will support our Sanger sequencing, Oligo synthesis, and DNA preparation service lines. An ideal candidate will enjoy interacting with people daily via phone, email, or live chat.

Good at problem solving: They work within our systems to identify the cause of an issue and effectively address questions or concerns. When customers have ambiguous questions, Technical Support staff can provide meaningful responses. Members of the team work to resolve problems with urgency, regardless of size and scope.

Efficient with high attention to detail: Our staff enjoy working in a fast-faced environment with a multitude of deadlines. They are respectful to the sensitivity of our customer’s projects and timelines and understand why the details are important.

The best at what they do. They understand that, as a customer-facing team, we represent the AZENTA brand. Technical Support staff have a constant drive for excellence in providing support to customers, meeting deadlines, and improving processes. We are seeking an individual that is not satisfied with meeting expectations and continuously looks for ways to make themselves, their co-workers, and their department better.

Responsibilities

• Evaluate and report Sanger sequencing data, especially those that do not pass our quality control. Proactively reach out to customers with large orders that do not pass our quality control.
• Perform new customer follow-ups and proactive communications to customers within a given territory.
• Must be able to take on TS operational projects and follow them through to completion
• Actively manage key accounts and communicate with customers regarding but not limited to complaints and scientific troubleshooting. Potential for occasional travel (2-3 times per year).
• Maintain trending and metrics regarding key accounts and data quality, give presentations to department and company.
• Use customer, laboratory, and departmental feedback to identify areas for improvement and propose solutions to bottlenecks.
• Design and develop customized scientific content for Technical Support staff to reference.
• Create and coordinate interdepartmental projects.
• Communicate with customers by phone, email, and live chat in a friendly and professional manner.
• Coordinate with labs to make sure issues are resolved or escalated properly.
• Mentor new members to the Technical Support team through meetings, presentations, and on the spot training.

Qualifications

• MS Degree in Biological Sciences with 4+ years of related experience required.
• PhD in Biological Sciences preferred.
• Should have a deep knowledge of molecular biology, DNA sequencing, molecular biology laboratory protocols.
• Must have extensive cloning experience including the assembly of complex plasmid constructs.
• Must have excellent communication and interpersonal skills; both verbal and written are essential.
• Must be organized and detail oriented.
• Must be solutions oriented and a problem solver.
• Closely follow Standard Operating Protocol (SOP).
• Must be able to work in a fast-paced environment, prioritize and meet deadlines. Working with a sense of urgency is a must.

Visit our Careers page at www.AZENTA.com/careers to view our open positions and apply.

Connect with us on LinkedIn and Twitter @AZENTA

EOE M/F/Disabled/VET

At Azenta, we believe in the science behind the COVID vaccine and we are committed to the health and safety of our employees, customers and the communities where we live and work. To protect our coworkers, clients, families and friends, we have implemented a policy where all of our US employees must be fully vaccinated (which includes taking the booster) or have requested and received an approved medical/religious accommodation prior to their first day of work.