Backroads Whistler
Position Title; Administrative Director, Adventure Tourism
Location: Whistler, British Columbia
Employment type: 1-Full Time Seasonal, 1- Part Time Seasonal.
Start Date: Full-Time as early as May 1st, Part Time as early as March 1st.
End Date: Late August to no later than Oct 15th
Wage: $22.50 to $24.50+/hour and up plus gratuities (@$3-5 per hour). Includes your base, tuition, benefits, and increases based on experience, certifications, and job performance.
Benefits:
- Housing assistance: we will assist you to find affordable housing in Whistler.
- Staff events: We offer a fun and staff first mindset to our operation. A number of staff related events organized throughout the season
- Free personal rentals based on availability
- Friends and Family discounts
Schedule: Full time staff operate on a 5-day week 8-hour days or a compressed work week schedule: 10-hour shifts, 4 days on 3 days off.
Company Profile: Backroads Whistler is Whistler’s longest running adventure tour operator offering eco-friendly summer adventures to resort guests since 1985. We operate Canoe and
Kayak excursions on the River of Golden Dreams, hourly boat rentals on Alta Lake and the concession at Lakeside Park.
We feel we are in the entertainment business, the water is the stage, the boats the props and our crew are the entertainers. We are a busy operation whose customers are excited to get out on the water and our crew is fired up to make it happen. Yes, you should bring your swimsuit to work.
Paid swim breaks are included. If you are going to live in a resort town, you might as well have a fun resort job!
An overview of what to expect.
Looking for a fun summer job working at a waterfront park? This is it. We live and work in a resort town where our customers are on vacation and say to you ‘what a great place to work!”.
We are looking for candidates with administrative experience and experience leading a small team, as well as interest in progressing into a supervisory or managerial role. Above the day to day administrative duties of this position, our “Administrative” role is designed to be the “brains” of the backend of our operation. Facilitating guest interactions, trip departure tardiness, running list of inventory and the lead for reservations, invoicing and customer service.
Ideally looking to hire part-time in the early spring and progress to full-time by June.
Summary of position
Administrative Director will oversee the day to day running of our operation as it applies to administrative duties; Invoicing, reservations, cash outs, customer service, point of sales, emails, phone calls etc. You are a dynamic team member who leads your team by example and embrace details that matter and get it done now approach.
Specific Skills
– Performs administration duties regarding our operations.
– Comprehensive knowledge of digital software and point of sales systems.
– Processing reservations via website, email requests, phone requests, front counter walk- ups, presenting waivers, cash handling and balancing, processing end of day cash outs.
– Reconciliation of daily sales, invoicing customers, liaison with our accounting dept.
– Inputting reseller email reservation requests to our booking platform
– Liaison with re-sellers, hotels, and property management companies.
– Schedule staff, guides and drivers as required.
– Ensure professionally trained staff and guides are scheduled for duties required.
– Make sure next day reservations have boats/guides/drivers assigned.
– Overseeing decisions and actions for our operation
– Overseeing the completion of reporting documents for our operations and the Municipality.
- Facilitate completion of an Incident Reports whenever an incident occurs.
- Faciliatate completion of the rescue boat log whenever it is used.
- Ensuring Park Maintenance duties are completed.
- Ensuring hourly maintenance of washrooms is attended to.
- Ensuring maintenance logs are completed.
- Oversee the replenishing and ordering of retail concession inventory, ice cream, beverages, novelties, washroom supplies etc.
– Other duties as they arise. It’s a team, we all assist to make our operation seamless
Client Service
– Ensuring and maintaining a level of safety for the duration of all activities that will adhere to regulated standards and exceed customer’s expectations.
– Ensure that all guests experiences are as safe and enjoyable as possible
– Ensure guests are properly outfitted with equipment for the trip they are embarking on
– Polite and helpful to all our clientele, staff including going out of our way to please the guest
– Develop a solid clientele that would result in customer loyalty & word of mouth marketing
– Ensures equipment is appropriate for staff/guides/guests’ needs
– Ensures all equipment is serviceable and ready for operations repair or report discrepancies
– Ensures all equipment required for the tour or rental is onsite & ready to go on time
– Ensures equipment is appropriate for staff/guides/guests’ needs
– Ability to ascertain that equipment is serviceable and ready to be operational
– Effective communication verbally, written and via VHF radio to field staff
– Analyzes and communicates scheduling wants and needs to the appropriate person in a quick and effective manner
– Provide guests with an orientation of the trip they are embarking on including safety briefings.
– Completes an Incident Report whenever an incident occurs.
– Process Adventure Tourism booking and reservations (training provided)
– Conducts and participates in training, both maintaining a personal current level of skill and/or to improve in an area which one might require more knowledge or skills
– Can effectively teach paddling to guests on and off the water
– Guide guests effectively and safely on our waterways
Teamwork
– Help manage inventory and monitor wear and tear of gear
– Participates in pre-trip briefing and debriefing after trip amongst all staff and guides
– Coordinate guest departures and pickups with team members resulting in a seamless operation.
– Liaison with team members on any special requirements for a successful journey.
– Ability to listen to feedback both from fellow staff, guides, and guests
– General “house” cleaning obligations both in and out of the vehicles, boats, operations area, park grounds, washrooms, and concession.
Communication
– Obtaining feedback from fellow staff, guides and guests (verbal or written)
– Excellent communication skills with the ability to listen and respond with tact and diplomacy
– Ability to listen to feedback both from fellow staff, guides, and guests
– Problem Solving Skills-Avoids conflict
Digital Skills
– Oversee our digital operations and enhance those that need updating
– Performs administration duties regarding job duties.
– Conducts waiver presentation and completion.
– Provide ideas for Operations, Risk Management and Rescue Manual updates.
– Knowledge of word, excel, power point, point of sale systems, social media an asset. (Training provided)
– Please see Specific Qualifications below
Leadership
– Provides leadership to staff and guests
– Serves as a role model for all Backroads’ Whistler staff & guides
– Decision Making Skills ~ the ability to understand the importance of a correct decision in an environment filled with variables over which control is limited
– Ability to Multi-task and to assign tasks to others
– Effective time management and management of yourself and others
– Coordinates successful trip departures and drop offs
– Comprehensive knowledge of our boat and equipment inventory
– Flexible Leadership styles and skills to help deal with others
– Ability to react quickly and effectively and without bias
Skill Requirements:
Training is provided for all job duties.
Our team members are assertive and confident decision makers with great reserves of mental, physical strength and experience!
– Minimum 16 hour First Aid course (Can provide internal course if enough staff require)
– Participates in Backroads Whistler’s Guide Course (5 day canoe and kayak paddling, instruction and rescue training)
– Will have Canoeing Recreation Association of British Columbia II or equivalent (course provided internally)
– May have flat water kayak certification .
– May have Canadian Power Boat operator’s certification and operate our assist vessel.
– Safety skills before, during and after all guided tours and rentals.
– May be able to rescue guests/staff or the public if called upon
– May be able to operate our assist vessel, in a safe and lawful manner.
– Professional Ethics, groomed to Backroads’ Whistler standards
– May be able to lift heavy loads in a safe manner.
– Organizational Skills and Strong analytical skills.
Education/Experience/Licensing Requirements:
The Administrative Director may have extensive knowledge of the outdoor industry either through hands on knowledge and or formal school training at a recognized Adventure Tourism School, Tourism Management School, or other hospitality school or have practical experience. Those that do not will receive training such they are competent in the duties required.
Job Types: Full-time, Part-time, Seasonal
Contract length: 4 months
Part-time hours: 40 per week
Salary: $22.50-$24.50 per hour
Benefits:
- Flexible schedule
- On-site parking
- Relocation assistance
- Store discount
- Work from home
Schedule:
- 10 hour shift
- 8 hour shift
Supplemental pay types:
- Bonus pay
- Overtime pay
- Tips
Ability to commute/relocate:
- Whistler, BC: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)
Work Location: One location
Expected start date: 2023-06-01