BAE Systems Hiring for Help Desk Manager at Wright Patterson AFB, Ohio Full Time

Job Description

BAE Systems is looking for an experienced Help Desk Manager on the HITS-U II program at Wright Patterson AFB, Ohio. The Help Desk Manager will lead a team of Tier 1 and Tier 2 technicians who are both on-site and work across the HPCMP Enterprise. Key responsibilities include maintaining service level agreements (SLAs) that align with contractual Key Performance Indicators (KPIs), set policies and establish procedures to operate HPC Help Desk 0800-2000 ET 5 days per week, evaluate user issues across the HPCMP Enterprise for commonality, serve as the primary stakeholder for the HPC ticketing system (ServiceNow), and communicate outages and maintenance periods to the HPCMP’s user base.

Required Education, Experience, & Skills

Bachelor’s Degree and 6 years working experience, or equivalent experience; candidates with Armed Forces college courses or Associate Degrees, extensive certification, and additional experience are highly encouraged to apply.

A SECRET clearance is required to start.

Required Experience:

• ServiceNow

• IT Customer Support

Preferred Education, Experience, & Skills

The preferred candidate will have 4 years experience with HPC systems, including Red Hat Enterprise Linux (RHEL)/CentOS operating systems (OS) and Intel central processing units (CPU).

Desired Experience:

• Linux

• High Performance Computing

• 8570.01M/IAT-II

Help Desk Manager

87901BR

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