Balance Staffing Hiring for Remote Customer Service Rep $14.50/hr at Remote Full Time

We are immediately hiring for Remote Customer Service Reps! This is a direct hire temporary job starting 11/1 until January 2023.

Overview:

• Meet and exceed customer relationships

• Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner

• Provide excellent customer service through active listening on every interaction

• Troubleshoot and resolve customer issues through the use of desktop applications

• Work with confidential customer information and treat it sensitively

• Aim to resolve issues on the first call by being proactive.

Requirements:

• 1+ year Customer Service experience

• Healthcare experience a plus but not required

• Ability to work full time. (40 hours a week)

• Availability to work overtime on weekends when needed

• Ability to use Windows operating systems as well as Excel

• Ability to type 25 wpm

• Predictable and reliable attendance

• Proven oral & written communication skills

• Quiet & Professional Workplace

• 18 years of age or older

• High School Diploma or equivalent

• Reliable internet connection (Must meet minimum of 15 download, 5 upload)

• Basic Computer Knowledge/Skills

Training:

• Training Schedule: Monday to Friday; 7:00am to 3:30pm Central Time

• Length of Training: 5 weeks

Pay:

• $14/hr in training

• $14.50/hr post training

• $100 bonus for completing training

Schedule:

• Training location: Remote work from home

• Hours of Operation: 7:00am – 8:00pm CST, Mondays – Fridays

Equipment:

• BYOE – bring your own equipment Laptop or desktop – only Windows operating systems

Job Types: Full-time, Temporary

Pay: $14.50 per hour

Schedule:

• 8 hour shift
• Weekend availability

Work Location: Remote