Bank of America Hiring for Business Support Manager at Phoenix Full Time

Business Support Manager

Phoenix, Arizona

Job Description:

The Estate Servicing Operations (ESO) organization manages life events related to deceased customer notification and estate maintenance. ESO is committed to delivering world class client experience through empathetic support of settling the estate of a deceased client. This support includes protecting accounts, transitioning assets to new owners, and partnering with other Bank of America lines of business to deliver a seamless experience to clients, estate beneficiaries and executors during estate settlement processes. These clients have experienced the death of a loved one and are actively settling their accounts according to provisions in wills and applicable state laws. We are dedicated to process excellence and collaborate to make our processes efficient.

ESO is seeking a Business Support Manager to provide operational support for all functional areas within the business, including reporting and data analytics. This centralized team works closely with managers, team members, business partners and senior leaders to provide routine deliverables and other diverse administrative functions. Requires a thorough knowledge of the department’s or business unit’s functional operations. The ideal candidate will be highly organized, detail-oriented, and able to work in a fast-paced environment. The candidate will be comfortable working in a team setting, and producing independent work product and completing assignments within deadlines.

Key Responsibilities include:

• Daily, monthly, and weekly reporting – delivery, development and/or maintenance

• Ad hoc and special project reporting for leadership

• Analyzing and communicating reporting results and findings

• Research and analysis on escalated items, providing detailed response and subject matter expertise, as needed

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday – Friday 8:00am – 5:00pm

Referral Bonus Amount:

0

Job Description:

The Estate Servicing Operations (ESO) organization manages life events related to deceased customer notification and estate maintenance. ESO is committed to delivering world class client experience through empathetic support of settling the estate of a deceased client. This support includes protecting accounts, transitioning assets to new owners, and partnering with other Bank of America lines of business to deliver a seamless experience to clients, estate beneficiaries and executors during estate settlement processes. These clients have experienced the death of a loved one and are actively settling their accounts according to provisions in wills and applicable state laws. We are dedicated to process excellence and collaborate to make our processes efficient.

ESO is seeking a Business Support Manager to provide operational support for all functional areas within the business, including reporting and data analytics. This centralized team works closely with managers, team members, business partners and senior leaders to provide routine deliverables and other diverse administrative functions. Requires a thorough knowledge of the department’s or business unit’s functional operations. The ideal candidate will be highly organized, detail-oriented, and able to work in a fast-paced environment. The candidate will be comfortable working in a team setting, and producing independent work product and completing assignments within deadlines.

Key Responsibilities include:

• Daily, monthly, and weekly reporting – delivery, development and/or maintenance

• Ad hoc and special project reporting for leadership

• Analyzing and communicating reporting results and findings

• Research and analysis on escalated items, providing detailed response and subject matter expertise, as needed

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-22075729

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Jim Sladicka [C]

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the “EEO is the Law” poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the “EEO is the Law” Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .