Cons Prod Strat Analyst II/III – Capacity Planning Analysis
Newark, Delaware;Plano, Texas; Fort Worth, Texas; Kennesaw, Georgia; Jacksonville, Florida; Charlotte, North Carolina; Phoenix, Arizona
Job Description:
The Resource and Capacity team is part of the Client Protection organization. The primary focus of the team is to ensure accurate staffing of the Client Protection organization. Business partners include HR, Strategies and Finance. Key priorities for the team are expense management, automation of processes and appropriate staffing of both Customer facing and non-customer facing positions.
The teammate in this role will be responsible for:
• Fraud Detection Capacity Planning
• Initiative sizing
• NCF Cap buildout and planning
• Socializing FTE needs with LOB.
Generally, the work routine occurs with monthly Capacity reviews. As part of the responsibilities of the role, the teammate will develop business partner relationships with operations, strategies, finance & HR. Throughout the tenure of the role, the teammate should gain exposure and acumen in Fraud Detection and Claims area of the organization and develop or improve skills in Excel and Senior Leaders/Executive Presentations.
Enterprise Role Overview
Responsible for performing more complex analysis and modeling for multiple products with the goal of maximizing profits and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures. Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Participates in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors. SAS and/or MicroStrategy experience preferred; 2-5 years experience preferred.
This position is posted as a more senior position but is flexible to be filled as a lower-level position if the posted qualifications are met by a strong lower-level applicant.
Required:
• 2 years’ experience in a Workforce Management, Support, or Leadership role
• Intermediate working knowledge of Excel, PowerPoint, Word
• Ability to connect dots and how data/topics relate and interact
• Intellectual curiosity and strong urge to figure out the “whys” of a problem and come up with solutions
• Able to interact effectively with all levels of leadership
• Attention to detail
• Strong organizational skills to ensure team deadlines are met
Desired:
• Fraud Detection Experience
• Capacity Planning Experience
• Proficiency in Data Mining and Data Analysis concepts
• SQL experience
Job Band:
H5
Shift:
1st shift (United States of America)
Hours Per Week:
40
Weekly Schedule:
8am – 5pm (flexible based on business need)
Referral Bonus Amount:
1000
Job Description:
The Resource and Capacity team is part of the Client Protection organization. The primary focus of the team is to ensure accurate staffing of the Client Protection organization. Business partners include HR, Strategies and Finance. Key priorities for the team are expense management, automation of processes and appropriate staffing of both Customer facing and non-customer facing positions.
The teammate in this role will be responsible for:
• Fraud Detection Capacity Planning
• Initiative sizing
• NCF Cap buildout and planning
• Socializing FTE needs with LOB.
Generally, the work routine occurs with monthly Capacity reviews. As part of the responsibilities of the role, the teammate will develop business partner relationships with operations, strategies, finance & HR. Throughout the tenure of the role, the teammate should gain exposure and acumen in Fraud Detection and Claims area of the organization and develop or improve skills in Excel and Senior Leaders/Executive Presentations.
Enterprise Role Overview
Responsible for performing more complex analysis and modeling for multiple products with the goal of maximizing profits and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures. Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Participates in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors. SAS and/or MicroStrategy experience preferred; 2-5 years experience preferred.
This position is posted as a more senior position but is flexible to be filled as a lower-level position if the posted qualifications are met by a strong lower-level applicant.
Required:
• 2 years’ experience in a Workforce Management, Support, or Leadership role
• Intermediate working knowledge of Excel, PowerPoint, Word
• Ability to connect dots and how data/topics relate and interact
• Intellectual curiosity and strong urge to figure out the “whys” of a problem and come up with solutions
• Able to interact effectively with all levels of leadership
• Attention to detail
• Strong organizational skills to ensure team deadlines are met
Desired:
• Fraud Detection Experience
• Capacity Planning Experience
• Proficiency in Data Mining and Data Analysis concepts
• SQL experience
Shift:
1st shift (United States of America)
Hours Per Week:
40
Learn more about this role
Full time
JR-22061831
Band: H5
Manages People: No
Travel: No
Manager:
Talent Acquisition Contact:
Suzanne Thompson
Referral Bonus:
1000
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the “EEO is the Law” poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
To view the “EEO is the Law” Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .
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