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Ireland
Bank of Ireland Hiring for BOL Customer Advisor Job at Dublin , Ireland Full Time
Job Description
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Description of business unit
There’s never been a more exciting time to work at Bank of Ireland – we are currently going through an extraordinary period of transformation and growth, adapting to what our customers need from us now in an ever changing digital world.
This transformation builds on our long standing tradition of being the trusted bank of choice for many customers in Ireland.
Purpose of the Role
Provide a superior level of customer care and clear solutions to our Business customer queries.
Key Accountabilities
- To provide a superior level of quality service to our customers
- Demonstrate capability to put the customer first in every interaction
- Be driven by an instinctive motivation to deliver a top class performance in your role
- Comply with all internal and external regulatory requirements
- A positive outlook with an ability to adapt quickly in an fast paced, changing environment
- Working as part of a Team Supporting and our colleagues within the Branch and Business Banking Network with customer queries and escalations
- Dedicated to personal organisational and individual development of skills, knowledge and ability.
What is the opportunity
This is an opportunity for an enthusiastic and self-motivated individual to develop their skills and gain valuable customer service experience. The new role will have you working with one of Irelands leading banks in a fast paced, dynamic and diverse environment.
Essential Qualifications
n/a
Essential Skills & Experience
- Excellent communication Skills
- Demonstrated capability to put the customer first in every interaction
- Enthusiasm to adapt quickly in an fast paced, changing environment
- The required levels of competency are being achieved by you in line with role expectations
Desirable Qualifications, Skills & Experience
- Minimum APA
Key Competencies
- Customer Focused – Self
- Agile – Self
- Accountable – Self
- Champion Transformation – Self
- Manage Risk – Self
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.
