Bank of Ireland Hiring for Claims Assessor – Income Protection Claims Job at Dublin , Ireland Full Time

The New Ireland Claims Team assesses and pays all of the claims arising from the Company’s Individual and Group Life Assurance policies. Each year the team is proud to make payments in excess of €120 million to our customers. The Income Protection claims assessors manage a portfolio of Claims from both our Individual and Corporate Customers.

We are seeking to recruit a Claim Assessor to join our Claims team. This is an interesting, challenging and rewarding role and involves working with many internal and external functions.

Income Protection benefits are payable to our Individual customers or members of group schemes if they are absent from work due to illness or injury. Due to the recent New Business Growth, especially in the Group Risk area, the team is expanding and it now pays approximately 1200 claims to our customers each month.

The team is privileged to work directly with our customers and interact daily with members of three Distribution channels i.e., Independent Financial Brokers, New Ireland Financial Advisors and the Bank of Ireland network.

Purpose of the Role

The role involves working within a team of skilled claims assessors who medically assess all new Income Protection claims for our customers, while also ensuring the ongoing management of our customers’ claims in payment.

KeyAccountabilities

• Assessing new claims and deciding on necessary medical and financial requirements.

• Making decisions on new claims for our customers when all evidence has been received.

• Calculating the claim benefits owed to our customers, and managing the on-going payment of these benefits.

• Reviewing existing claims to ensure the terms for ongoing payment to our customers continues to be met.

• Considering rehabilitation opportunities for our customers wherever appropriate.

• Corresponding with Brokers, Employers, Customers and Doctors.

• Developing a high level of technical and medical expertise.

• Develop and maintain effective working relationships within various internal Business Units.

• Interact with Industry colleagues and reinsurers and stay abreast of claims best practice.

What is the Opportunity?

Working at Bank of Ireland doesn’t have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements. We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

Please note you must live in the jurisdiction for the business to which you are contracted.

This job can be done anywhere in the Republic of Ireland with the primary office location as South Frederick Street to which travel will be required. Exact frequency to be agreed with manager.

Essential Qualifications

• Experience in a Life Assurance Company, preferably in a claims or underwriting environmentor

• Progression in the CII Diploma in Life and Disability Claims (DLDC) or the CII Diploma in Life and Disability Underwriting (DLDU)or

• QFA Qualification.

Essential Skills & Experience

• An interest in helping people and in securing the correct claim outcomes for our customers.

• An understanding of risk claims processes.

• Highly-organised and self-motivated individual with an ability to prioritise effectively, work both independently and a part of a team.

• Excellent written and verbal communication skills.

• To be accurate, with a strong attention to detail.

• An interest in working in a medically-based, technical function.

Desirable Qualifications, Skills & Experience

• Experience in a claims or underwriting function in a Life Assurance Company.

Fitness & Probity

The role is a “controlled function” as set out in the Central Bank Reform Act and defined by the Fitness and Probity Regulations and Standards 2011.