Bank of Ireland Hiring for Claims Assessor Job at Ireland , Ireland Full Time

Description of business unit

The primary objective of the Individual Risk Claims Team is to guide our customers through the claims process by offering a compassionate and professional personal service. Our team of experienced Claims Assessors endeavour to make the process as quick and efficient as possible.

Purpose of the Role

Our focus is on delivering a fast and efficient service while ensuring that quality and control standards are achieved and maintained. The successful candidate will demonstrate the necessary business skills to deliver an excellent service to our policyholders and Sales teams alike.

Key Responsibilities include:

• Assess both the financial and medical requirements of new claims.
• Taking responsibility for the correct assessment of a medical protection claim to an agreed authority limit of up to €150,000.
• Authorising and being responsible for correct payments to a value of up to €250,000.
• Taking responsibility for the accurate payment and compliant processing of all Pension Death claims including Executive Pensions and PRSA’s.
• Decide the outcome of a customer’s claim when requirements have been obtained.
• Processing payments within authorisation limits for all 3 distribution channels.
• Managing customer relationships and updating regularly on claims progress by telephone and in writing.
• Ensuring adherence to legal and regulatory compliance.
• Acquire knowledge of processing claims on all systems and databases.
• Support Team and Manager on new initiatives as necessary and champion Transformation.
• Support Manager with ressponding and managing complaints within strict SLAs.

What is the opportunity?

The opportunity is to be part of an established high performing team and to help customers during a challenging and emotional life event.

Ways of Working

Working at Bank of Ireland doesn’t have to mean working in an office to have an impact. Our dedication to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements. We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person teamwork, and a location where you can best perform your role.

Essential Qualifications

At least APA Life Qualification,completion of QFAor progresstowards Underwriting Diploma (DLDU)

Essential Skills & Experience

• Strong organisational skills with good interpersonal skills and the ability to be a Team Player.
• Excellent numerical skills and aptitude for detailed work, ability to learn core life and workflow systems.
• The ability to work in a fast paced environment and meet tight deadlines.
• The ability to prioritise workloads, organise tasks effectively and work in a proactive manner.
• Have experience in the assessment of Protection Claims.
• Accuracy- a strong attention to detail
• At least APA Life Qualification or progress towards Underwriting Diploma (DLDU)
• Interested in pursuing a career in a medical and technical area.