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Ireland
Bank of Ireland Hiring for Customer Advisor- Longford/Westmeath Job at Westmeath , Ireland Full Time
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Description Of Business Unit
Our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference in customers’ lives. Our work is meaningful and so too are the people doing it.
Purpose Of The Role
This role is key to contributing to the team’s success by meeting with customers to explore their current and future financial needs. The focus of the role is on providing an outstanding customer experience and supporting the business development activities within the team.
Key Accountabilities
- Provide quality service to customers in each interaction.
- Play a key role in ensuring that Bank of Ireland is the main provider in the local market.
- Provide professional advice on current Bank of Ireland products.
- Actively pursue cross sales of Bank products.
- Provide team support on an ongoing basis and participate in all team sessions where required.
- Maintain high standards while achieving credit growth and ensure compliance with all regulatory requirements in all customer interactions.
What Is The Opportunity
Working as part of a collaborative and diverse team, the successful candidate will collaborate closely with our personal customers and support all areas within branch banking. This is an excellent opportunity that will enable you to improve your career with Bank of Ireland.
Essential Qualifications
- Minimum Competency Code (MCC) applies to this role therefore APA Loans, Regulations, Savings & Investments is the required qualification.
Essential Skills & Experience
- Previous experience in retail banking.
- Strong customer focus and a shown dedication to customer excellence.
- Excellent attention to detail.
- Consistent track record in identifying sales leads and referrals.
- Self-motivated with validated drive and passion.
Key Competencies
- Customer Focused – Self
- One Group, one team – Self
- Agile – Self
- Accountable – Self
- Manage Risk – Self
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.
