Bank of Ireland Hiring For Welcome Advisor at Carlow, County Carlow Full Time

We are looking for daring and self-motivated individuals who wish to deliver a professional service to customers in the forefront of Bank of Ireland Branches. You will thrive within a dynamic team and in addition to this, build your skills in order to gain qualifications to develop your career in one of Ireland’s largest financial institutions.

In this role, you will

Engage with customers to deliver an efficient and friendly customer service

Avail of branch techniques to recognise/refer selling opportunities

Participate in all sales drives within branch

Coordinate the flow of customers to ensure an effective experience within Branch.

Identify and recommend appropriate product/service options for customers

Record/update relevant customer information on in-house systems

Handle all basic queries/problems and refer complaints

What will make you stand out?

A proven track record in delivering outstanding customer service, demonstrating excellent communication and interpersonal skills as well as the ability to work as part of a hard-working team.

You are self-motivated with the vital drive to achieve agreed goals, identify sales leads and referrals alongside a passion and curiosity for new technologies!

Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

In Distribution Channels team our purpose is to enable customers, colleagues and communities to thrive, drawing on our integrity, determination, innovation and the passion we have for making a difference in customers lives.

Our business customers have dedicated Advisors available to discuss all of their financial needs, face to face or over the phone. Our ethos is to put the customer at the centre of everything we do. We do this by focusing on relationship management and a coordinated improved customer offering through our Advisors.

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, Web Doctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

Customer Focused – Self

One Group, one team – Self

Accountable – Self

Manage Risk – Self

Agile – Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact [email protected].