Bank of Ireland Hiring for Welcome Advisor Cork Job at Cork , Ireland Full Time

Reporting to (title)

Bank Manager

Division Description

Bank of Ireland offers a broad range of financial products and services to all major sectors of the Irish economy. Through our network of branches in over 169 locations across the Republic of Ireland, we are the largest provider of financial services in the country. Our branches, embedded in local communities across Ireland, are complemented by our online, mobile and phone banking services. We believe in building positive relationships with our customers and investing in a leading multi-channel distribution platform to serve our customers’ needs in order to ensure market leading positions in consumer, wealth management and business segments

Equality Statement

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Description of business unit

In Distribution Channels, our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference in customers’ lives. Our work is important and so too are the people doing it. Here in Bank of Ireland we are committed to ensuring that our customers feel the difference when they interact with us. This steadfast focus on the customer is underpinned by our commitment to delivering a differentiated customer experience through the development of a series of service and channel enhancements. With the customer experience underpinning everything we do, it is crucial that we hire talent that recognises its importance.

Purpose of the Role

The key focus of the role is to provide a highly professional, friendly and outstanding service to our business and personal customers. You will be a visible presence in the Branch floor, delivering a more personal customer experience

Key Accountabilities

• Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers.
• Use branch techniques to recognise/refer selling opportunities and participate in all sales campaigns within branch.
• Handle the flow of customers to ensure their smooth passage through the Branch.
• Identification and recommendation of appropriate product/service options for customers.
• Migration of customers to appropriate self-service options – including on-line and Banking 365 delivery channels together with demonstration of self-service facilities.
• Recording/updating of relevant customer information on in-house systems.
• Handle all basic queries/problems and refer complaints as appropriate.
• Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers.
• Understand your goals, and your role in delivering and achieving the Group’s shared ambitions.
• Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group’s success.
• Demonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions, completing at pace.

What is the opportunity

We have a number of excellent career opportunities across our Branch Network working in a frontline role & as part of a diverse team you will have the opportunity to work closely with our personal & business customers. This is also an excellent position that will enable you to build your career with Bank of Ireland where you will be given the necessary tools to enable your Colleagues, Communities and Customers to thrive.

Essential Qualifications

• Must be educated to a degree level (Level 8 on National Framework of Qualifications).

Essential Skills & Experience

• Good communication and interpersonal skills with an ability to work effectively as part of a high performing team.
• Self-motivated with the necessary drive to achieve agreed goals and identify sales leads and referrals.
• You will have a demonstrable interest in technology, and be an early adaptor of new technologies, on desktop, mobile and tablet platforms