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Ireland
Bank of Ireland Hiring for Welcome Advisor – Donegal/ Sligo/ Leitrim Job at Donegal , Ireland Full Time
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Description of business unit
Our purpose is to enable our Customers, Colleagues and Communities tothrive.We do this by drawing on ourintegrity,determination, innovation and thepassionwe have formakingadifferencein customers’ lives. Our work is important and so too are the people doing it.
Purpose of the Role
The key focus of this role is to provide ahighlyprofessional,friendly andoutstandingservice to our business and personal customers. You will be a visible presence on the branch floor, delivering amorepersonalcustomer experience
Key Accountabilities
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Lead flow and engagement with customers to deliver a professional,efficientand friendly customer experience to all customers.
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Use branch techniques to recognise and refer selling opportunities and participate in all sales drives within branch.
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Leadthemigration of customers to appropriate self-service options, including on-line and Banking 365 delivery channels.
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Handle all basic queries and complaints awhile recording and updating relevant customer information on in-house systems.
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Play a key role in cash handling activities in the branch.
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Perform duties in anefficientandtimelymanor in accordance with policies and procedures
What is the opportunity?
Working in acollaborativeanddiverseteam,you will have the opportunity to work closely with our personal and business customers. This is an excellent position that will enable you tobuildyour career with Bank of Ireland.
EssentialQualifications
NA
EssentialSkills & Experience
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Experience in customer service, demonstrating a high standard of service in every customer interaction.
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Good communication andinterpersonalskillswithanabilitytoworkoptimallyas part of a successful team.
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Self-motivated with thenecessarystrivetoachieve agreed goals and identify sales leads and referrals.
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Anabilitytoadapt tonewtechnologies,on desktop, mobile and tablet platforms
Key Competencies
- Customer Focused – Self
- One Group, one team – Self
- Agile – Self
- Accountable – Self
- Amplify Capability – Self
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.
