Bank of Ireland Hiring for Welcome Advisor- Laois/Offaly Job at Offaly , Ireland Full Time

In Distribution Channels, our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a difference in customers’ lives. Our work is important and so too are the people doing it.

Here in Bank of Ireland we are committed to ensuring that our customers feel the difference when they interact with us. This relentless focus on the customer is underpinned by our commitment to delivering a differentiated customer experience through the development of a series of service and channel enhancements. With the customer experience underpinning everything we do, it is essential we hire talent that recognises its importance.

The key focus of the role is to provide a highly professional, friendly and best in class service to our business and personal customers. You will be a visible presence in the Branch floor, delivering a more personal customer experience.

• Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers
• Use branch techniques to recognise/refer selling opportunities and participate in all sales campaigns within branch
• Manage the flow of customers to ensure their smooth passage through the Branch
• Identification and recommendation of appropriate product/service options for customers
• Migration of customers to appropriate self-service options – including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
• Recording/updating of relevant customer information on in-house systems
• Handle all basic queries/problems and refer complaints as appropriate
• Understand your goals, and your role in delivering and achieving the Group’s shared ambitions

We have a number of excellent career opportunities across our Branch Network working in a frontline role & as part of a diverse team you will have the opportunity to work closely with our personal & business customers. This is also an excellent position that will enable you to build your career with Bank of Ireland where you will be given the necessary tools to enable your Colleagues, Communities and Customers to thrive.

• Good communication and interpersonal skills with an ability to work effectively as part of a high performing team
• Self-motivated with the necessary drive to achieve agreed goals and identify sales leads and referrals
• You will have a demonstrable interest in technology, and be an early adaptor of new technologies, on desktop, mobile and tablet platforms