Bank OZK Hiring for Loan Operations Assistant Manager – 13158-6181 at Ozark, Arkansas Full Time

This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/3934065
Position Description:

Job Purpose and Scope:

Responsible for performing supervisory oversight of assigned Loan
Administration staff. Ensures day-to-day operations are handled
according to established policy and procedure and perform quality
assurance analysis of post-closing review activities.

Essential Job Functions:

Supervises Loan Administration staff.

Directs supervisory functions of Loan Administration staff, including:

Performance Measurement;

Discipline;

Promotion & salary recommendation;

Hiring and termination in coordination with Human Resources;

Scheduling; and

Assigning and reviewing work.

Directs day-to-day operations of the assigned Loan Administration group
to ensure processing is handled according to established policies and
procedures.

Performs quality assurance monitoring of post-closing review activities.

Tracks assigned Loan Administration work group statistics and prepares
and maintains executive management reporting.

Creates and nurtures effective work relationships with supervised staff
in order to motivate, coach, and retain staff.

Directs staff in effective customer service communication standards and
processes.

Works on cross-functional teams.

Evaluates process improvement ideas and provide input on whether to
pursue implementation of ideas.

Occasionally travels as required for business functions supported by the
Loan Administration staff.

Works extended hours during the week and on weekends as necessary.

Oversees and coaches staff in handling general customer complaints.

Resolves complex and/or sensitive customer complaints.

Works directly with Audit and Compliance teams to ensure compliance with
policies and procedures.

Regularly exercises discretion and judgment in the performance of
essential job functions.

Maintains good punctuality and attendance to work.

Follows Bank policy, procedures, and guidelines.

Knowledge, Skills & Abilities:

Knowledge of core banking systems

Knowledge of imaging systems

Ability to communicate effectively both verbally and in writing,
including telephone skills

Ability to demonstrate excellent customer service skills

Ability to demonstrate effective problem-solving skills

Ability to work independently without close supervision

Ability to manage multiple tasks at one time

Ability to develop and motivate staff to achieve team goals

Ability to develop, interpret, and provide staff guidance on bank
policies and procedures while maintaining strict confidentiality and
bank secrecy

Ability to work well in a fast-paced environment with exacting deadlines

Ability to work closely with vendor’s staff and contribute to positive
vendor relationships

Ability to provide technical support to staff and internal customers

Ability to define key reports for use by Loan Administration team

Skill in using computer and Microsoft Office, including Word, Excel, and
Outlook

Equipment Used in Job Performance/Working Environment:

Personal Computer

Photocopy Machine

Facsimile Machine

Telephone

Document Imaging Equipment

Major Job Demands (Physical/Mental):

Decision-making

Problem-solving

Note: This description is not an exhaustive list of all job
functions, duties, skills and job standards required. Other job
functions, duties, skills, and standards may be added. Management
reserves the right to add or change the job requirements at any time.

Position Requirements:

Basic Qualifications:

High school diploma or equivalent required.

Minimum of one (1) year of work experience in Loan
Administration/banking support environment or related experience
required.

Minimum of three (3) years of experience working with Microsoft Office
required.

Minimu of two (2) years of experience in a management/supervisory role
preferred.

Minimum of three (3) years of work experience in loan administration
processes including issue resolution preferred.

Minimum of three (3) three years of experience working with core banking
software (e.g. Fiserv Premier) and the applicable interfaces to a core
banking software platform preferred.

Bank OZK is an equal opportunity employer and give consideration for
employment to qualified applicants without regard to race, color,
religion, sex, national origin, age, sexual orientation, gender
identity, disability status, protected veteran status, or any other
characteristic protected by federal, state, and local law. Member FDIC.