Batesville Casket Company Hiring for Digital Customer Experience Associate at Remote Full Time

Batesville is looking for a Digital Customer Experience Associate to join our team. As a Digital Customer Experience Associate you will focus on how customers experience and interact with Batesville’s digital platform – Batesville Connect™. The position will assist with the development and execution of customer segment marketing strategies and tactics. Responsibilities include project management, collaboration with marketing communication designers and resources, writing and content development for various print and digital marketing collateral. You will also assist the Digital Customer Experience Manager with developing necessary presentations and training materials for marketing and sales team, maintain promotional material inventory, and assist with planning meetings.

About Batesville Connect™: Batesville Connect™ is a new digital experience that transforms how customers access account information, order, and track products, pay bills, and manage their business with the company, using the world-class SAP® Commerce Cloud platform to deliver a better online experience. Accessed through the company’s secure website, Batesville Connect provides unprecedented levels of convenience, confidence, and control, which are important in an “always on” work environment.

What Batesville Offers You:

· Annual Bonus eligibility

· Comprehensive medical, dental and vision insurance, which includes MD Live, RX help center, Medical Advocate Program, short term disability, among others.

· Generous 401K Matching Program – 3% (base pay) automatic contribution + $.50 for each additional dollar saved on the first 6% of pay saved*

· 4 weeks’ vacation, 11 paid holidays, 6 paid sick days

· Opportunities for development and advancement

· Batesville is a family: You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future.

What you’ll do:

• Serves as liaison between marketing, brand, and technical teams for developing all marketing collateral and materials for e-commerce. (25%)
• Writes and proofs content for various print and digital delivery channels to support marketing strategy and initiative launches. This includes brochures, mailers, email campaigns, catalogs, trade show graphics, newsletters, websites, advertising, and articles for industry publications. (25%)
• Develops sales training materials and coordinates delivery through both digital and print channels. (15%)
• Collaborates with internal business partners to track effectiveness of marketing campaigns and makes recommendations for improvements. (15%)
• Works with research and insights teams to collect and disseminate relevant customer data to drive insights for strategy and policy deployment. (15%)
• Coordinates marketing meeting/event planning, including team meetings, webinars, e-learning modules, and customer training. (5%)

· Other duties may be assigned

How You will make an Impact:

· The primary objective is to create the best customer experience in relation to the Batesville brand and by bridging digital gaps that occur between the customer, product, or brand which will ultimately drive additional growth through our eCommerce platform.

Basic Requirements:

· Bachelor’s degree (B.S. /B.A.) or equivalent from a college or university in Marketing, Advertising, Communications, or related discipline

· Minimum of 2-3 years related experience in a digital marketing, digital customer experience or communications role; or equivalent combination of education and experience with an emphasis in digital marketing or digital customer experience.

• Excellent written and verbal communications skills in print and digital media
• Experience supporting and managing projects within e-commerce function between marketing managers, designers, and other project team members

• Time Management- Plans for project lead times and adheres to project deadlines

Great to Haves:

• Possesses passionate curiosity for learning to gain workflow efficiencies
• Strong interpersonal skills and ability to clearly present ideas to others as well as execute ideas from other team members, partners, or customers
• Understanding of the e-commerce, marketing, and communications processes
• Experience with reviewing and drawing conclusions from research and sales analysis
• Strong attention to detail with ability to provide error-free content
• Expertise in Microsoft Office suite (Word, Excel, PowerPoint)

Physical Demands:

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 25lbs. Specific vision abilities may include the employee’s ability to see near and far distances.

Who we are:

A cornerstone in the death care industry, Batesville has distinguished itself from all others through our commitment to quality, service and innovation. For more than 100 years, Batesville has been dedicated to serving the needs of licensed funeral professionals and helping families honor the lives of those they love.® With annual revenues of approximately $600 million, Batesville is a leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems and leading-edge technology solutions.

At Batesville, our associates are our strongest asset, and we strive to attract, hire and develop the best and brightest to ensure our place in the future. Batesville has a strong culture of achievement, which is underpinned by these five core values:

• Individual worth and integrity
• Excellence in execution
• Spirit of continuous learning and improvement
• Courage
• Customer focus and partnership

What Sets Us Apart:

Making a difference: Helping families honor the lives of those they love® isn’t just our mission. It’s why we do what we do every day to make every Batesville product the best it can be.

Development is a priority: We promote learning and development from Day 1. From our Experience Batesville onboarding program to self-guided courses on Batesville University, there are opportunities to advance your skills. We encourage associates to create Individual Development Plans (IDPs) to help drive career-focused discussions and advancement.

Putting customers first: We value the funeral professionals’ role in serving families and are committed to doing our part to ensure their success.

We Have Fun! We work hard, but when it’s time to play, we get creative – and competitive. Whether it is a kickball tournament or football toss, our Tree is Me team provides engagement activities to bring people together across the organization.

We Give Back: We support our communities by assisting in fundraising events and volunteer programs to help those in need.

*These services are not available at all Batesville locations.

Batesville is an operating company of Hillenbrand. Hillenbrand (www.Hillenbrand.com) is a global diversified industrial company with businesses that serve a wide variety of industries around the world. We pursue profitable growth and robust cash generation to drive increased value for our shareholders. Hillenbrand’s portfolio includes industrial businesses such as Coperion, Milacron Injection Molding & Extrusion, and Mold-Masters, in addition to Batesville, a recognized leader in the death care industry in North America. Hillenbrand is publicly traded on the NYSE under “HI.”

At Hillenbrand we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans.

DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.

Job Type: Full-time

Pay: $52,000.00 – $77,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Application Question(s):

• Please provide your email address for direct contact.

Experience:

• Marketing: 2 years (Required)
• Project Management: 1 year (Required)

Work Location: Remote