Bath BS Hiring for Customer Service Officer at Bath BA1 Full Time

Customer Service Officer (full time, permanent contract) – annual salary £18,473

This is a great opportunity to work within the Branch network of Bath Building Society, providing excellent support to our customers, head office and Branch network.

We are an established and trusted mutual financial services company based in the centre of the lovely city of Bath, offering employees a great place to work and the opportunity to make a genuine difference in a Member-focused business. We believe in mutuality and delivering sustainable growth for our members rather than just focusing on profit.

The Position:

Primarily to provide customer service and administration support for members and savers who chose to transact with us remotely but also to provide support and stand in for colleagues who are based in our branches.

You will be helping customers open, manage and operate their savings accounts and be the first point of call for all customer queries for customers choosing to contact us by direct channels including ‘Bath Online’, email, web chat, post, and telephone. When necessary, this will also include face-to-face in our Branches including one in four Saturdays 9am-1pm.

Qualifications and Experience:

The ideal candidate will have good computer literacy, as well as experience in a customer facing role. You will have good communication skills both oral and spoken and, you have the ability to take ownership of customer queries and complaints but still enjoy working as part of a team. You also have a passion for good customer service.

The Location:

This role will be primarily based within our Branches (Wood Street, Bath and Moorland Road, Oldfield Park) but it is anticipated that this will be flexible with a combination of home working and working in our Head Office on Queen Square, Bath, as well.

Why should you apply?

Here are just some of the reasons our colleagues are attracted to work for Bath Building Society:

• The opportunity to help a 118 year-old Member owned Building Society continue to improve its customer service and grow more rapidly. At least 25 days holiday (plus bank holidays). You will be automatically enrolled into the Society’s pension scheme. Insurance and Healthcare benefits after a qualifying period. Sharing in Success: Annual bonus scheme based on both the performance of the Society and your individual performance. Friendly, supportive working environment, with an excellent work-life balance.