This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
Summary
The incumbent will be part of a service centre team aiming to provide an excellent level of support to internal and external customers. This position will be supporting a project to perform on site field upgrades to execute field- based hardware upgrades to medical devices at client sites across Canada. Duties will include equipment cleaning / decontamination, inspection, upgrade, testing and record keeping. You are able to work in a fast-paced team environment, meet timeline and production commitments and produce quality results.
Essential Duties
Follow the technical procedure to perform the target hardware upgrade at customer sites throughout Canada.This includes cleaning / decontamination, performing the upgrade and testing / validating each device serviced.
Interact with customer representatives in a positive, professional, helpful manner that results in a positive experience for the customer
Produce quality results
Meet production targets
Maintain accurate, useful and complete service records in Baxter’s service systems
Maintain and ensure certification of all work and test equipment as per company operating policies and procedures.
Following all applicable Baxter policies and procedures.
Travel to and from customer sites both locally in Ontario (day trips) and across the country (regular multi-week trips – 50% to 70% of the time away from home)
Qualifications
Technician Diploma or Technologist, Engineering or BSc.
Electronics, Mechanics or Mechatronics experience
Technical experience within a Services business
Technical production experience
Customer facing service experience
Experienced in repairing electro-mechanical equipment down to electronic and mechanical component level in a service centre environment
Minimum 3 years in a Service environment
Strong communication skills, both written and verbal
Strong attention to detail
Analytical and problem solving skills
Proficient with Windows and PC based applications
Must pass the training course with a minimum 80% passing grade.
30 wpm or better typing speed
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
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