Bay Alarm Company Hiring for Customer Care Operator (Billing) at Arizona Full Time

Position Summary:
Handle and bring to resolution, inquires from customers regarding service, billing, dispatch or any facet of account. Coordinate incoming calls.
Job Duties:

• Manage incoming phone calls and address customer needs as required.
• Complete follow-up work in a timely manner
• Sort and distribute department mail and email to the team
• Handle customer complaints and ensure resolution
• Log customer comments in system
• Respond to customer email inquiries, chat and branch personnel
• Review billing statements, and answer questions regarding invoices
• Make account adjustments, process refunds, credit card payments and speed pay payments
• Evaluate customers’ requests to cancel service and take appropriate action to retain the account. If not able to retain the customer, process the cancel
• Schedule removal of Bay retained equipment upon account cancellation
• Route calls to appropriate personnel
• Scan and file all written communication between department and customer
• All other miscellaneous responsibilities and other duties as assigned.

Requirements:

• 1-2 years heavy telephone answering skills required.
• 1-2 years central station/call center experience preferred. Viewing and evaluating customer logs, scheduling service calls.
• High School diploma or equivalent required; 1-2 years post high school education preferred
• Excellent communication skills required.
• Good computer data entry and retrieval skills required.
• Excellent follow through and problem-solving skills required.
• Intermediate word processing and basic spreadsheet competence required.

Final applicant must have ability to pass pre-employment screenings.

Location: 5130 Commercial Circle

Job Type: Full-time

Pay: $19.00 – $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Application Question(s):

• How many years of Billing experience do you have?

Education:

• High school or equivalent (Required)

Work Location: Multiple Locations