Bayer Hiring for Customer Interaction MX Job at Ciudad de México Full Time

Your tasks and responsibilities:

• Understand customer needs and commercial strategy in order to proactively develop actions for the relevant segment; communicate priorities to the team and ensure implementation.
• Drive all actions to achieve customer satisfaction working closely with all relevant functions.
• Pursue agreed service level for each segment in order to maximize customer satisfaction, profitability and process efficiency.
• Lead development of service policy according to customer needs and aligned with the commercial guidelines / strategies.
• Lead analysis of sales order to achieve internal goals considering customer requirements, strategy and company policies.
• Enable support to Sales and Marketing teams with information, training, guidelines, planning and management about sales order process.
• Drives customer confidence in Bayer s processes, systems and tools while creating a consultative relationship that facilitates customer’s alignment with our supply strategy.
• Manage internal communication with Commercial, Customer Operations, Commercial Agreements and other support function teams (i.e. Planning, Finance, etc) to ensure achievement of business targets.
• Participate in relevant meetings to represent the CI team as ATP, S&OP, Supply Review, etc.
• Steer the talent development in the team, provide opportunities for personal development and encourage a positive work environment and strong interaction with SCM communities and other areas Act on issues escalated by their team, e.g. regarding product shortages, JIT etc.
• Measures and communicates the impact of business initiatives and programs on organizational strategies Support the Customer Interaction team with the operational tasks.
• Orchestrate the service relationship, acting as primary communication contact for assigned customer accounts and strengthening relationship by proactively reaching out.
• Analyze account history, help make decisions to optimize orders and product deliveries
• Provide information on order, supply availability, timing, updates on products, marketing and operational programs.
• Seek customer feedback to track satisfaction level and identify solutions.
• Receive requests from customers and sales team members via unstructured communication address any immediately resolvable requests (e.g. in order management order entry, status check, order adjustment; in order fulfillment scheduling, etc, ad hoc product returns, etc).
• Manage research, resolution, documentation and communication for complaints & errors.
• Involve Customer Operations for resolution of non immediately resolvable requests.
• Conduct training sessions, influence customers to adopt new processes, tools, and systems Implement continuous improvements in operational efficiency and customer experience.

Who you are:

• Career on Business, Supply Chain Mgmt, or related fields.
• 10 years of operational experience in Customer Service, Commercial, Logistics, Administration.
• 5 years cumulative experience as people manager.
• Required Key competencies: customer focus, strategic mindset, results orientation, collaboration, agility, conflict management, decision making, strong communication, interpersonal, negotiation, relationship management skills Knowledge of IT systems and tools, e.g. ERP, Sales Force, EDI preferred Fluent in English and Spanish.

“Bayer is committed to providing reasonable access and services in this process for individuals with disabilities. At the same time, it encourages applicants with disabilities to request any required facilities using the contact information presented below.”