Baylabs,Inc. Hiring for Calling Agent at Los Angeles, CA Full Time

Job Description:
Baylabs is an E-cigarette company. We have multiple companies and offices all over the world. We are looking for a Calling Representative(part time) with good pay that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

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Responsibilities:
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• Manage large amounts of inbound and outbound calls in a timely manner

• Follow communication “scripts” when handling different topics

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• Build sustainable relationships and engage customers by taking the extra mile

• Keep records of all conversations in our call center database in a comprehensible way

• Meet personal/team qualitative and quantitative targets

Requirements:

• Strong communication, both written and verbal

• Great active listening skills

• Exceptional interpersonal and rapport building skills

• A patient and empathetic attitude

• Strong time management and organizational skills

• Adaptability and flexibility

• Comfortable working in fast-paced environments

• Troubleshooting skills, either basic or advanced, depending on the role and industry

• In-depth knowledge of a company’s products and/or services

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Job Type: Part-time

Pay: $15.00 – $16.00 per hour

Schedule:

• Monday to Friday

Work Location: Remote