The primary responsibility for this role is to provide initial patient-family contact and maintain the continuity of patient rapport throughout the patient’s visit. The candidate serves as a key player in the front desk activity (checking in and checking out patients) for various providers of health care services at various locations. The candidate is customer service oriented, experienced, and knowledgeable of front desk duties for multiple payers and patients. This position requires the ability to work in a fast-paced environment and to deal with stressful situations with resourcefulness and initiative. The ability to accept training, instruction and change with a positive attitude is essential. The candidate interacts with patients, employees, management, and other support and professional staff. The candidate should know how to interact professionally verbally and via written correspondence. The nature of the work demands maturity, courtesy, tact, professionalism, a sense of urgency, confidentiality, technical and interpersonal technical skills.
The candidate may be required to float to different locations, if necessary.
Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
11691
CA
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