Bayshore HealthCare Looking for Client Service Coord Team Asst at Mississauga, ON Full Time

The Client Service Team Assistant, under the direction of the Client Service Manager, handles client and employee care and service inquiries, documents caller’s information, confirms client care service changes, assists with client intake data entry and reception switchboard coverage as required. This is a hybrid position requiring a combination of in-office and remote work. It is expected that this position will return to in-office work in the Mississauga office at some time in the future.

DUTIES AND RESPONSIBILITIES

Handle and document prospective client inquiries regarding requests for care and service.

Notify clients regarding initial and ongoing schedules.

Complete data entry as required.

Provides vacation and break relief on reception switchboard.

Participate in client satisfaction initiatives.

Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Client Service Coordinator and or Supervisors; maintain appropriate documentation.

Participate in ongoing internal and/or external continuing education activities.

Adhere to Bayshore Policies and Procedures.

Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System.

Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify the Supervisor of any Health & Safety risks or concerns.

Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.

Job Qualification

QUALIFICATIONS

Education

Minimum – Secondary School Diploma. Completion of a recognized Program, such as Medical Office Assistant, and/or a Medical Terminology course is preferred.

Experience

A minimum of two years related customer service experience, preferably in healthcare.

Other Skills and Abilities

Exceptional organizational and interpersonal skills; proven ability to work both independently and as part of a team; ability to meet deadlines and strong commitment to continual learning; demonstrated competency in keyboarding and Windows scheduling software; ability to operate all standard office equipment; proficiency in written and spoken English. Minimum 30 w.p.m. typing speed required. Internal candidates must have a demonstrated track record of achievement in dealing with clients and employees and have demonstrated above average initiative. Successful internal candidates must complete a six-month probationary period specific to the Client Service Team Assistant position.

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.