BC Forward Hiring for Help Desk Technician – 151330 at Indianapolis, Indiana Full Time

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/11700656 Help Desk TechnicianBCforward is currently seeking highly motivated Help Desk Technician for an opportunity located at Topeka KSPosition Title: Help Desk TechnicianLocation: Topeka KSExpected Duration: 6+ Months with possibility of extension or Permanent

Responsibilities

* Serve as the first point of contact for customers seeking technical assistance via email or through ServiceNow incident tickets

* Perform remote and on-site troubleshooting through diagnostic techniques and asking pertinent questions

* Determine the best solution based on the issue and details provided by customers

* Direct unresolved issues to the next level of support personnel

* Record events and problems and their resolution in ServiceNow incident tickets

* Follow-up and update customer status and information

* Identify and suggest possible improvements on procedures

Requirements

* High school diploma or G.E.D.

* Proven experience as a help desk technician or other customer support role

* Tech savvy with working knowledge of IT Service Management platforms

* Good understanding of computer systems and other tech products

* Ability to diagnose and resolve basic technical issues

* Proficiency in English

* Excellent communication skills

* Customer-oriented and cool-tempered

* Interpersonal skills to interact with team members

* Ability to work in a team environment

* Ability to learn and expand on technical expertise

About BCforward:BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. www.BCforward.com This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 151330 when responding to this ad.

Recommended Skills

+ Servicenow

+ Interpersonal Skills

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