BC Transit Looking for Supervisor, Service Delivery at Victoria, BC Full Time

Employment Type: Regular Full Time

Salary: Exempt Band 4, MIN $79,500.00 – MAX $107,600.00

Closing Date (MM/DD/YYYY): 07/24/2022

Placement in the salary range is determined by an assessment of knowledge, skills, experience and ability of the candidate to meet the key requirements of the job. In addition, our pay philosophy is to align with the median of the range and be considerate of internal equity comparisons.

Are we right for you…

We’re passionate about people and creating sustainable, safe and affordable solutions to BC. We are an organization that has a People First approach and considers people first in every business decision that we make. We are part of the solution and what we do matters; from fighting climate change with battery electric buses, to affordability through cost effective transportation, to connecting remote communities, we bring the heart, soul and innovation to public transportation.

It’s an exciting time to be in the transit industry and we’re looking for creative and passionate people to join our team. Not only would you be joining an engaged organization but you’d also get to enjoy flexible work arrangements, extended benefits and a pension plan as just a few of the benefits BC Transit employees are eligible for. Keep reading to find out if this role is meant for you!

What you’ll be doing…

BC Transit’s Operations Division is responsible for the delivery of transit service throughout the Province outside of Metro Vancouver. Among the Division’s departments is Victoria Operations, which is responsible for the provision of drivers (Transit Operators), the delivery of a reliable customer centric transit service, and proactively influencing and responding to our customers’ experience.

The Service Delivery Supervisor plays a critical role, as part of the Victoria Operations team, by directly supervising the Depot activities including dispatch, plotting, and timekeeping while serving as a key liaison to the Service Delivery Managers. The Dispatch staff work 22 hours a day, 7 days a week, there is a possibility you wll be contacted by them during operating hours.

To view the full job description for this role please see the attached.

What you’ll bring to the table…

We value lifelong learners and have found the following combination of education and experience allows people to be successful in this role:

Preference given to candidates with a diverse combination of formal education/specialized training in areas of depot operations.

Post Secondary degree is an asset.

Grade 12 graduate

A minimum two to three years supervisory experience; working in a unionized environment an asset. An equivalent combination of education, training and experience may be considered.

A strong understanding of an Operations environment that will guide the evolution of BC Transit’s Depot team.

Advanced knowledge of the concepts, practices and techniques of operations management; public transit experience an asset.

Knowledge of corporate strategies, functions and programs

Knowledge of relevant policies, procedures and legislation

Strong familiarity in managing in a unionized environment including preference to experience working with, and informing, collective agreements.

Strong problem-solving and decision-making skills as well as the ability to recommend options and solutions to senior leadership on complex, multi-stakeholder issues

People leadership skills to manage reporting professionals and support staff

What we’ll bring to the table…

Comprehensive medical and dental benefits to support you and your family, regardless of what life throws at you.

Membership in a “gold plated” defined benefit pension plan, meaning it’s the best in the Province and one of the best in the country; putting you in a strong position when it comes time to retire. pensionable earning (YMPE) in a calendar year.

Access to fitness and lifestyle centers to help you take care of your physical fitness and health.

Various programs that support employees such as an Employee Assistance Program and health and wellness initiatives and events aimed at fostering your mental health.

A complimentary employee bus pass (plus taxable dependent passes).

A corporate learning and development program to help you in continuous career growth

An employee recognition program where we all recognize each other’s successes (not just your Leaders!).

A social club that gives you access to events throughout Victoria.

What next steps could look like…

Interviews will take place between August 8th and 12th

An assignment or presentation may be included as part of the recruitment process.

The position requires the completion of a Criminal Record Check or Vulnerable Sector Search.

An eligibility list may be established for future full time regular and full time temporary vacancies

If you have a disability that requires an accommodation during any stage of our recruitment process, please contact [email protected] to let us know how we can assist you.

BC Transit is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities. If the organization identifies this position as a reasonable accommodation for an existing employee, all candidates will be notified as soon as reasonably possible.

To keep our team members, customers and the communities we serve safe, we have introduced an interim Employee Mandatory Vaccination Policy intended to prevent the transmission of COVID-19. BC Transit requires proof of being fully vaccinated as a condition of employment. Please be aware that your appointment to this position is conditional on meeting and maintaining the definition of being “fully vaccinated” as per the definition of Health Canada. Any employee providing false or misleading information, may be subject to disciplinary action, up to and including dismissal.

We believe that diversity of thought and experience fuels innovation. In keeping with this belief, we do not discriminate on any basis. We encourage all qualified candidates to apply. Should you require any accommodation or have questions, please let us know.

While we welcome all applications, we will only respond directly to those who are short-listed for a role. Thanks in advance for your understanding and wishing you all the best in your career journey.