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Canada
BCFSA Hiring For Compliance Officer at Vancouver, BC Full Time
Job Description:
The BC Financial Services Authority (BCFSA) protects British Columbians during their most important financial transactions. We regulate BC ’s financial services market, including credit unions, trust companies, registered pension plans, insurance companies and mortgage brokers.
We uphold public confidence by impartially setting and enforcing standards for real estate professionals. We also ensure that consumers dealing with licensed real estate professionals are protected against wrongful actions. By overseeing the most significant financial transactions in BC we ensure fairness, legality and the prosperity of consumers and the province.
BCFSA is an equal opportunity employer and welcomes applications from all groups. This includes women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity at BCFSA.
We recognize unique styles, perspectives, beliefs, and creativity that support a diverse, respectful, inclusive and collaborative work environment. To achieve this, we stay committed to:
Hiring team members who represent the population we serve
Removing barriers that may prevent equitable employment
Supporting respectful work environments where everyone feels included and able to produce excellent results
BCFSA is proud to be Great Place to Work Certified™ organization based on direct feedback from our team members.
WHAT WE OFFER:
Healthy living and work-life balance
Comprehensive health and wellness benefits plan
Opportunities for personal and professional development
Competitive compensation
A challenging and engaging team environment
Defined benefits pension plan
Flexible work arrangement for eligible positions
A beautiful office location in downtown Vancouver
SUMMARY
The position is responsible for assessing and resolving low to medium risk complaints and enquiries within established service standards.
ACCOUNTABILITIES
- Receives and responds to routine enquiries.
- Gathers information, applies legislation, and identifies any regulatory issues.
- Assigns risk ratings to complaints, determines priorities, and collaborates on the development of action plans; prepares materials for escalated complaints.
- Manages and resolves low to medium risk complaints with straightforward fact patterns using established standards to apply legislation, regulations, and policies.
- Escalates high risk, or complex files and provides support to senior staff on high priority investigations and examinations.
- Maintains complete and up to date records and case management systems.
- Identifies issues and complaint trends and recommends proactive intervention strategies.
- Contributes to the team’s development of internal work practices (e.g., policies, procedures and tools).
- Provides orientation and training to internal and/or external stakeholders within area of responsibility.
- Contributes to, participates in, and supports organizational business transformation initiatives.
JOB REQUIREMENTS
- Post-secondary education in business or public administration, and some related experience, or an equivalent combination of education and experience.
Related experience includes:
o providing service to the public and industry
o interpreting and applying legislation, regulations and/or policy
o analysis of complaints and enquiries
o mortgage underwriting
Preference may be given to applicants with experience in a regulatory environment and/or in the mortgage broker industry.
- Experience dealing with difficult or challenging individuals.
- Knowledge of relevant legislation, regulations and/or policies governing the regulatory program or similar regulatory programs.
- Knowledge of risk management principles and methods.
- Ability to conduct open source searches.
- Ability to influence compliance with legislation, regulation, and policy.
- Superior oral and written communication skills.
PROVISOS
- Candidates must be eligible to work in Canada and living in British Columbia or intent to settle in the province.
