Beach Cities Orthodontics Hiring for Financial Coordinator / Front Office Coordinator at Torrance, CA Full Time

Position Title: Financial / Front Office Coordinator

Employee Status: Non-exempt

Reports To: Dr. Brothers

Job Summary:

The Appointment Coordinator represents the practice in all facets of patient services, which may include, but is not limited to: greeting patients, answering the telephone, scheduling appointments, communicates with patients regarding their treatment plan, determines the best option for financing the recommended treatment, and arranges appropriate financial plans with patients.

Essential Duties:

• Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.
• Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.
• Schedules and adjusts patient appointments to maximize the patient care and reach practice profit target. Manages the daily, weekly, and monthly calendar to meet the practice production and collection goals.
• Prepares patient financial action plans.
• Researches patient insurance benefits on diagnosed treatment.
• Coordinates patient financial arrangements according to the financial policy.
• Maintains appropriate financial documentation, including signed financial agreements if financing treatment.
• Records patient financial discussions.
• Works with patient to resolve account problems.
• Provides financial statements to the employer.
• Monitors payments to ensure treatment financing is followed through appropriately. Follows up with patients who do not meet their financial obligations.
• Verifies charts have complete insurance information.
• Identifies patients in the daily schedule who are a financial concern and schedules a time to conference with them.
• Creates and sends statements monthly on a regular billing cycle.
• Notes payment problems on patient chart.
• Provides phone coverage as needed.

Job Type: Full-time

Pay: $21.00 – $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Torrance, CA 90505: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Administrative experience: 3 years (Required)

Work Location: One location