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Ireland
Beaumont Hospital Hiring for Computer / Help Desk Operator Job at Dublin , Ireland Full Time
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Overview:
Post Title:
Post Status:
Location:
Salary:
Please note the hospital reserves the right to close the competition early should a substantial number of applications be received.
Selection Criteria:
Mandatory:
BACKGROUND
(a) Educational Background
(b) Experience
(c) Essential Skills
SERVICE FOCUS
Further Information for Candidates:
Supplementary information:
Informal Enquiries ONLY to: (Please note NO APPLICATIONS will be accepted via the Informal Enquiries email address)
To apply, please see top of page.
Post Title:
Information Technology Officer – Grade IV
Post Status:
Permanent
Department
Corporate IT
Location:
Beaumont Hospital, Dublin 9
Reports to:
Service Desk Manager
Salary:
Appointment will be made on Grade IV (€29,249 – € 44,128, LSI1 €45,545 LSI2 €46,968) at a point in line with Government pay policy.
Hours of work:
Full-Time
Closing Date:
12 Noon on 09/02/2022
Please note the hospital reserves the right to close the competition early should a substantial number of applications be received.
Position Summary:
The delivery of first line support for computer hardware and software. Support may be provided both to users of the systems and to service delivery functions such as computer operations, help desk, software engineering and departmental managers. Support typically takes the form of investigating and resolving problems and providing information about network access to the systems. It may also include monitoring their performance.
Responsibilities:
Principal Duties and Responsibilities:
The responsibilities of this Role include;
- Address 1st & 2nd line IT support cases and escalate when required.
- Conduct and record IT Daily Checks: backups, email, some physical infrastructure.
- Provide, as required, support for Beaumont Hospital operating systems to include deployed Microsoft Windows versions for both Desktops and Servers
- Provide support for Beaumont Systems both medical and general applications
- Installation and configuration of additional hardware and software on desktops, laptops and tablets.
- Administration and documentation of new user and computer accounts as required.
- Prepare and administer IT procedural documentation.
- Follow and strictly adhere to the Helpdesk procedures and SLA.
- review and keep updated Support, Change Management and Pro-Active tickets on at least a daily basis
- record details relating to all assigned tickets accurately in the helpdesk management system and be reflective of the ticket activity.
- communicate effectively with Users, IT Management and other Stakeholders on ticket progress and status
- Carry out Pro-Active and Project work as required by the Hospital as directed by the Service Desk Manager and Computer Operations Manager
- Record effort involved against each ticket in order to demonstrate effectiveness of, and challenges faced by, the IT Dept in terms of delivery of Support, Projects, Change Management, etc
- Undertake regular training and personal development in alignment with the overall IT Dept’s Mission
COMPETENCIES
- Ability to demonstrate thorough familiarity with the working environment of a busy computer operations service – in a complex multi-vendor environment.
- Ability to demonstrate technical IT problem solving skills and troubleshooting aptitude with specific reference to a multi-vendor environment.
- Ability to maintain a professional manner in response to user enquiries and demands.
- Ability to self manage in terms of balancing multiple commitments.
- Ability to monitor daily operations by monitoring error and stoppage messages, observing peripheral equipment, and making adjustments in the process.
- Maintains incident logs for all monitored systems.
- Resolves user IT problems by answering questions and requests.
- Good working knowledge of MS Office applications
- Strong knowledge of servers, desktops, laptops, e-mail and AV solutions, TCP/IP, VLAN, SNMP, DHCP etc.
- Strong communicator with fluent English
- Responds to incoming telephone calls, email, and voice mail inquiries from internal customers (within IT department) regarding computer-related problems.
- Contributes to team effort by accomplishing related results as needed.
ADDITIONAL TASKS
The carrying out of any additional appropriate task which may be assigned by the departmental manager – or anyone designated to act on his behalf.
COMPETENCE DEVELOPMENT
To ensure that the core competencies required for this position are maintained through a program of enquiry, self study and professional development education. The post holder is responsible for ensuring that his/her knowledge stays current – within the domain of his/her own area of responsibility. Each individual is responsible for ensuring that they keep abreast of developments in the field. They are also responsible for sharing this knowledge by contributing to discussions – and presenting formal training sessions to their colleagues in the department.
Qualifications:
Selection Criteria:
Selection criteria outline the qualifications, skills, knowledge and/or experience that the successful candidate would need to demonstrate for successful discharge of the responsibilities of the post.
Applications will be assessed on the basis of how well candidates satisfy these criteria.
Mandatory:
Professional Qualifications, Experience, etc
(a) Eligible applicants will be those who on the closing date for the competition:
(i) Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory
health agencies, or a body which provides services on behalf of the HSE under Section
38 of the Health Act 2004
Or
(ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of
subjects in the Department of Education Leaving Certificate Examination, including
Mathematics and English or Irish1
. Candidates should have obtained at least Grade C
on higher level papers in three subjects in that examination.
Or
(iii) Have completed a relevant examination at a comparable standard in any equivalent
examination in another jurisdiction
Or
(iv) Hold a comparable and relevant third level qualification of at least level 7 on the
National Qualifications Framework maintained by Qualifications and Quality Ireland,
(QQI).
Note1
:
Candidates must achieve a pass in Ordinary or Higher level papers. A pass in a foundation level
paper is not acceptable.
Candidates must have achieved these grades on the Leaving Certificate Established programme
or the Leaving Certificate Vocational programme.
The Leaving Certification Applied Programme does not fulfil the eligibility criteria.
and
(b) Candidates must possess the requisite knowledge and ability, including a high standard of
suitability, for the proper discharge of the office.
BACKGROUND
(a) Educational Background
Holds a recognized ICT professional qualification or 3rd level qualification in an IT related field.
(b) Experience
2 years experience working in a comparable role in a similar scale organisation
(c) Essential Skills
- Good problem solving skills
- Ability to work in a self directed manner
- The ability to ask for assistance from more experienced colleagues as and when required.
- Good customer relations skills.
Applicants must be eligible to work in the EU
SERVICE FOCUS
The primary role of Beaumont Hospital is the effective delivery of care to the patients it serves. It therefore follows that each member of the ICT staff in the hospital maintain a good working knowledge of the operational characteristics of the hospital. Because this is a critical service – each member of staff is required to respond to user enquiries in a co-operative, courteous and responsible manner so that the end user is left with a clear idea of how their query/request will be processed – and who they have been in communication with. Each member of staff must respect the hospitals policy on confidentiality and
privacy of information, the requirement to behave in a professional manner when dealing with other colleagues or members of the public and recognise their own role in contributing to the overall operations of the hospital.
Further Information for Candidates:
Supplementary information:
The Hospital
www.beaumont.ie
Management Unit:
www.beaumont.ie/hr
Other (Please specify):
Informal Enquiries ONLY to: (Please note NO APPLICATIONS will be accepted via the Informal Enquiries email address)
Name:
Michael McNamara
Title:
IT Infrastructure & Operations Manager
Email address:
Telephone:
To apply, please see top of page.
