Belnick, LLC Hiring for Representative, Customer Service at Remote Full Time

Are you the next Belnick Employee?? Come be a part of our dynamic team!!

Belnick is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Belnick offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function and style. At Belnick, our fingers aren’t just on the pulse of the marketplace, we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey.
Belnick is more than a company, we are a community of passionate, hard-working and supportive people who believe in our business and each other. We champion the individual capabilities of our employees and the collective power of the team, and extend that commitment to our surrounding families and communities.
Belnick is looking for enthusiastic candidates to join our team of customer service representatives. Our customer service team manages incoming calls and other customer service tasks. Our team is committed to identifying and assessing customers’ needs and to providing the very best service experience. Representatives will provide information about our products as well as effectively resolve issues that may arise.
Our goal is to meet the best service standards as we work to deliver the highest level of customer satisfaction!
Responsibilities

• Manage incoming calls and service tasks
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets
• Provide appropriate solutions and alternatives
• Follow up to ensure resolution
• Keep records of customer interactions
• Follow communication procedures, guidelines and policies

Competencies

• Action Oriented
• Command Skills
• Timely Decision Making
• Drive for Results
• Self-Knowledge
• Time Management

Qualifications

• Experience in customer service, order fulfillment or E-Commerce
• Strong phone handling skills and active listening skills
• Ability to complete tasks in a timely fashion
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Microsoft Office software and/or Salesforce proficiency

Benefits
We offer a competitive benefit package that includes:

• Major medical, dental and vision coverage available with no waiting period
• Free Employee Assistance Program
• 401K with match
• Employee discount-Receive Belnick products at company cost

Belnick offers 9* paid holidays per year and up to 13* Accrued PTO days per year
D/V/F/M EOE

Job Type: Full-time

Pay: $16.00 – $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location