BenchSci Looking for Customer Success Associate at Toronto, ON Full Time

BenchSci’s vision is to bring novel medicine to patients 50% faster by 2025. We’re achieving it by empowering scientists with the world’s most advanced biomedical artificial intelligence. Backed by F-Prime, Gradient Ventures (Google’s AI fund), and Inovia Capital, our platform accelerates science at 15 top-20 pharmaceutical companies and over 4,300 leading research centers worldwide. We’re a remote-first company recognized for our impact and culture as a Deloitte Tech Fast 50TM, CIX Top 10 Growth, Great Place to Work®, and top-ranked organization on Glassdoor. Learn more at www.benchsci.com.

We are looking for a Customer Success Associate to join our growing Customer Success Team and support across several of our large enterprise accounts. You will report to the Director, Enterprise Customer Success.

You Will:
Support the CSM team across a portfolio of enterprise accounts:

Coordinating customer training sessions with client contacts

Analyzing usage metrics and preparing customer reports

Organizing and executing customer outreach campaigns

Preparing client presentations

Participating in internal account meetings and strategic discussions

Conducting desk research on client organizations and contacts

Working with the Marketing Team to develop new assets to use with our customers

Leading occasional customer demonstrations in partnership with a Scientific Liaison

Develop new strategies to grow and retain BenchSci’s industry users with increased efficiency in an extremely high-touch customer base

Support the CS team on cross-account initiatives and ad hoc projects

You Have:
1+ years experience in a similar customer-facing role (CSM, account management, business development, customer support/service)

OR relevant postgraduate degree (MBA, Masters or Certificate in Business, Communications, Marketing, etc.)

Exceptional written and verbal communication skills

A high degree of professionalism, empathy, and attention to detail

Comfortable spending time with clients and presenting in front of audiences of varying sizes, both in-person and remotely

Strong problem-solving skills, creativity, and strategic thinking

Strong people skills and a proven ability to build and maintain strong relationships with key stakeholders

Quick learner and continuously seeking new challenges and career growth

Team player, able to thrive in a fast-paced environment and manage competing priorities

A passion for making a real impact through your work and driving progress in the life sciences, continuously work to optimize impact for effort

Benefits and Perks:
An engaging remote-first culture that hires the best talent from around the world

A competitive compensation package that includes BenchSci equity options

Comprehensive health and dental benefits with an emphasis on mental health

An annual Executive Health Assessment at Medcan for proactive health awareness

Three weeks of vacation plus an additional day for every completed year

Generous parental leave benefits with a top-up plan or paid time off options

Additional time-off: 2 weeks for Winter Holiday, every other Friday in July and August, your birthday, and more!

A $1000 work from home allowance to make your home setup perfect for you

An Oculus Quest 2 to connect with your team members in Virtual Reality

An executive coach for managers to assist in leading high-performing teams

Complimentary Headspace account to support mental wellness and focus

Complimentary genome sequencing from 23andMe to better understand your health through your DNA

Our Culture:
We believe culture is critical to success and invest accordingly. We live and promote our FASTT values of focused, advancement with speed, tenacity, and transparency. We work hard to maintain an engaging, supportive environment where everyone can do their best work. To learn more, read our culture deck.

Diversity, Equity and Inclusion:
We’re committed to creating an inclusive environment where people from all backgrounds can thrive. We believe that improving diversity, equity and inclusion is our collective responsibility, and this belief guides our DEI journey. To learn more, read about our DEI initiatives.

Accessibility Accommodations:
BenchSci provides accessibility accommodations during the recruitment process. Should you require any accommodation, we will work with you to meet your needs.

#LI-Remote