Benefytt Technologies Hiring for Five9 Developer at Remote Full Time

POSITION SUMMARY:

This role will be charged with overseeing both inbound and outbound campaigns, focused on both sales and servicing. The position will manage outbound campaign pacing, inbound service level management, and multiple campaign priorities for an organization with over 1400 agents, in a fully blended environment, utilizing a broad understanding of calling strategies.

*This position is remote*

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for directing inbound call queues to achieve optimal performance in service level, abandon rates, and average speed of answer across over 600 agents.
• Manage outbound campaign pacing, inbound service level management, and multiple campaign priorities.
• Starting and stopping jobs as well as pacing.
• Automation of call lists and loading ad-hoc campaigns both from Velocify and Salesforce.
• Managing the dialer calendar.
• User setup and configuration.
• Interacting with leadership on call center performance and the drivers in how the call center performs.

MINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, SKILLS):

• 2+ years’ experience in all aspects of managing call campaigns for both inbound and outbound
• 2+ years of Five9 telephony experience is preferred
• A solid understanding of the concepts of workforce management
• Extensive, demonstrable experience with implementing/overseeing call center strategies
• Ability to work under tight deadlines, with little direct supervision
• Startup experience preferred
• Demonstrable proficiency with the MS Office Suite

Job Type: Full-time

Pay: $115,000.00 – $125,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote