BePure Health Looking for Wellness Assistant (Customer Support Administration) at Ponsonby, Auckland Full Time

At BePure, our core purpose is to transform lives. We do this through our premium, high quality nutritional supplements; life-changing education and an industry-leading natural health clinic. 

We have an exciting opportunity for someone to join our Wellness Customer Support team in our brand new office! This role really champions a customer’s experience with us, supporting a lasting positive impression and helping to deliver on their customer service queries. This is the perfect role for someone with a passion for customer service and either has knowledge, or would love to learn more around nutrition and wellness. Joining our amazing team you will also have access to some great benefits too; a product allowance, staff pricing on our Clinic testing and programmes, flexible working, plus more!

What your day could look like:

• Being the voice of BePure and Eve via phone, email, socials and live chat.
• Providing wellness support to customers on their wellness journeys, guiding them towards the appropriate products or service.
• Resolving customer queries such as order status, changes, cancellations, or amendments.
• Providing administrative support for the marketing team.
• Look after our FAQ’s, keeping them up to date and relevant.

What we are looking for:

• A passion for service, sales and customer care; with relevant experience in one of these areas.
• A qualification or knowledge in a health focused discipline such as nutrition, naturopathy, health sciences or dietetics. This is advantageous but not required!
• A natural communication style with the ability to build relationships with a mature and warm energy.
• Excellent attention to detail, and a need to double (or triple) check things!

Click the apply button to register your interest for this role. Good luck and we look forward to hearing from you!