BGE Maryland Hiring for Customer Service Representative at Dupont Circle, DC Full Time

BGE Maryland is a business consulting firm located in the heart of Hyattsville. We work with the industries’ leading clients to grow and retain their business model of creating a more sustainable environment. Our Customer Service Representative team is the engine behind our success, and we would not have seen the tremendous growth we have without their talents and dedication.

We are seeking a people-centric individual to be the next new addition to our team of entry-level Customer Service Representative professionals. Each of our new Customer Service Representatives starts by learning the basics of our company values and the clients we proudly represent. We encourage our team members to determine their paths to success as we provide them with the resources and information necessary to excel. Senior consultants help solidify these best practices by providing hands-on coaching, continually supporting long-term goals and exuberayting quality customer service. If you are ready to dive right into a new and exciting career with endless growth opportunities, then we highly encourage you to apply for our Customer Service Representative position!

Responsibilities of the Customer Service Representative:

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Participate in training classes, client meetings, and attend webinars to stay on top of client knowledge, customer acquisition, and company sales initiatives

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Work directly with consumers to target their needs and wants and recommend products, services, or sales promotions that will exceed their expectations

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Learn all client product knowledge and be able to answer consumer questions, overturn objections, and close a sale if needed

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Up-sell and recommend extra products and services that may benefit the consumer as well as increase sales margins for our clients

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Handle all consumer interactions with confidence, professionalism, and enthusiasm while maintaining compliance with client guidelines

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Contribute ideas on how to better processes and increase customer retainment to sales management

Requirements of the Customer Service Representative:

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Bachelor’s Degree in Sales, Communications, Business Management, or other related fields

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1-2 years of experience working as a customer service representative or sales associate

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Ability to learn from others and work in a team-based environment

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A drive to be successful and to develop both personally and professionally

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Enthusiastic and welcoming demeanor that will make any new customer feel comfortable

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Reliable and always willing to go above and beyond

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Team players with the ability to excel independently with little to no supervision

Job Type: Full-time

Pay: $31,200.00 – $41,600.00 per year

Schedule:

• Monday to Friday
• Weekend availability

Work Location: Multiple Locations