Job Type:
Part-time
SUMMARY
The Bilingual Facilities Services Coordinator – REMOTE provides customer service and front line support to BGIS clients with respect to the maintenance and operations of their buildings. Specific responsibilities include, but are not limited to, handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests. The Facilities Services Coordinator I is required to provide service in English and French OR English and Spanish.
The Operations Centre is a critical environment within BGIS, responsible for receiving and dispatching facilities service requests for its clients – 24/7/365. Currently, the Operations Centre provides facilities management support to over 40 clients across different industries and handles over 900,000 service requests a year. The work environment is fast-paced and client-service focused. In order to ensure ongoing performance success, Operations Centre team members are measured against service delivery metrics
KEY DUTIES & RESPONSIBILITIES
Work Hour Availability Requirements
MINIMUM EDUCATION: High school completion plus a specialized technical or business course
JOB-RELATED EXPERIENCE: One year or less
Knowledge & Skills
Licenses and/or Professional Accreditation
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