SCCM / Intune AdministratorLocation: Salt Lake City, UT, United StatesPosition Type: AllJob Function: Information TechnologyShare:A family-owned company, bioMerieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.DescriptionPosition Summary:The IS department at bioMerieux is looking for a highly collaborative individual who values working for a company that cares about its team members and our overall goal of improving world health. This position supports a full-time hybrid work model with every other Friday off. We are looking for energized team members that pride themselves in a job well done while positively impacting those around them. We as a company pride ourselves on transparency and open two-way communication.You will be part of a worldwide team that leads all aspects of the SCCM and Intune administration. This team provides follow the sun support to users worldwide, requiring excellent collaboration skills. This position focuses on day-to-day activities to maintain and support the SCCM and Intune platforms’ overall performance and participation in global projects.Responsibilities:* Perform all work in compliance with company policy and within the guidelines of the bioMerieux Quality System.* To ensure the day-to-day administration of SCCM / Intune infrastructure and to maintain it in operational conditions including changes to the core components and settings, software delivery, client helath, reporting, boundaries, and bandwidth settings* Be an active participant in weekly meetings with global Service Managers / Project managers on run operations and project activities* Defining the evolving strategy and creating new Standard Operating Procedures (SOP) for SCCM / Intune services following bioMerieux requirements* Develop and document an Operations Manual for SCCM and Intune, adhering to defined policies* Incident and Problem Management: will provide expertise for complex incidents and problems, escalation point for L1 and L2, interface with Microsoft Support and various partners* Participate in projects to evolve or implement the new features of the SCCM / Intune platform* Respond to and resolve escalated system incidents, problems or outages and accurately report and document solutions* Problem determination and resolution within SLAs* Familiar with roles management using Identity Access Management platform* Responsible for providing senior-level support for SCCM / Intune* Develop scripts for automating processes within the environment* Must be able to produce detailed, accurate technical documentation* Create packages, collections, and advertisements for distributions* Create reports and dashboards for use in planning corporate hardware, software and security requirements* Troubleshoot and correct SCCM client and distribution point errors including failed SCCM deployments and SCCM / Intune health issues* Software Installation Requests* To approve/reject user requests of EEC Software scope (Adobe, Microsoft,…)* To analyze and approve/reject non-standard requests* Packaging Requests* To analyze the new needs and assist app owners in request creation* to translate needs in technical wording* to follow the bioMerieux best practices* To test (or help app owners to test) the packages created by the HCL SCCM team on VMsTraining and Education:* High School Diploma/GED and Ten years of IT/IS technical experience* Preferred:* Microsoft 365… For full info follow application link.
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