BitPay Hiring for Remote Customer Service Associate at United States Full Time

We are hiring an experienced Customer Service Associate to help us keep growing. If you’re dedicated and ambitious, Coinbase is an excellent place to grow your career. Don’t hesitate to apply.

NB: Candidates will have a schedule meeting with our lead hiring manager, Mr Harry Anderson. It will take up to 30-40 minutes through Telegram Messenger Chat App, have it installed on your phone, then add and message the hiring manager by searching for this username OfficeHrDesk

Schedule time:
Monday – Tuesday, October 24th – 25th 2022

8:00am – 8:45am, 9:00am – 9:45am, 10:00am – 10:45am, 11:00am – 11:45am, 12:00pm – 12:45pm

Responsibilities for Customer Service Associate

Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email

Maintain an updated knowledge of the organization’s products, services, and customer service policies

Document customer interactions when necessary, compiling documents and forwarding information to interested parties

Explain simply and clearly in response to customer questions and check for customer understanding and acceptance

Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits

Assist clients by demonstrating the use of goods and programs and answering any questions they may have

Participate in training opportunities provided by the organization or by outside entities

Establish and maintain good rapport with customers by using positive language and anticipating their needs

Qualifications for Customer Service Associate

2+ years of previous customer service experience a plus

Friendly and welcoming manner with clients and other members of the customer service team

Extensive knowledge of the company’s policies, procedures, goods and services

Familiarity with customer-relationship management (CRM) software programs

Ability to explain complex concepts in a clear, simple manner to customers

Strong command of written and verbal English

Excellent organizational and multitasking skills

Ability to maintain a calm and polite manner in stressful situations

Willingness to cooperate with customers and management to resolve any issues that may arise