Blackhawk.io Looking for Customer Service Representative at Auckland, Auckland, New Zealand Full Time

? Join the Blackhawk Team! Customer Care Representative Position ?

Are you ready to embark on an exciting career journey in the world of GPS tracking and IoT technology? Look no further! Blackhawk.io, a cutting-edge SaaS company based in Auckland, New Zealand, is on the lookout for a dynamic Customer Care Representative to join our exceptional team.

? Why Choose Blackhawk?

At Blackhawk, our people are at the heart of everything we do. Here’s what makes us stand out as an employer:

1️⃣ Exceptional Team: Join a friendly, trustworthy, and collaborative team that values each other’s contributions. We support one another and celebrate collective successes.

2️⃣ Customer-Centric: Our customers and partners are our top priority. We treat them with respect and importance, fostering strong, long-term relationships with global leaders.

3️⃣ Professional Growth: We’re committed to your development. As a Customer Care Representative at Blackhawk, you’ll receive comprehensive training and opportunities to upskill continuously.

4️⃣ Innovation Hub: Be part of a company that encourages innovation. We value new ideas and unique perspectives, fostering a culture of creativity and originality.

5️⃣ Results-Oriented: If you’re someone who pushes for results and enjoys a dynamic work environment, Blackhawk is the place for you. We exceed goals and seize opportunities.

? The Role:

As a Customer Care Representative, you’ll play a pivotal role in ensuring our customers have a fantastic experience with our products and services. Your key responsibilities include:

? Customer Communications: Be the first point of contact for customers, maintaining positive, professional relationships.

? Product Support: Provide technical assistance and solve customer issues within our SLA timeframes.

? Training and Onboarding: Help customers learn and use our products effectively.

? Stock Order Processing: Manage hardware dispatch and ensure prompt delivery.

? Installations Management: Coordinate installations and carry out hardware activations.

? Record Keeping: Keep customer, sales, and inventory records up to date.

? General Support: Assist with various administrative and office tasks.

? Inventory Management: Help with inventory-related tasks as needed.

? Key Competencies We’re Looking For:

• Excellent English skills, both verbal and written.
• Professional communication with a wide range of stakeholders.
• Strong time management and prioritization skills.
• Ability to work collaboratively in a team and independently with limited supervision.
• Problem-solving and troubleshooting abilities.
• A commitment to continuous improvement and upskilling.

? Qualifications & Experience:

• Industry experience is preferred but not essential.
• Prior customer service experience is required.
• Familiarity with Zendesk or similar software products is a plus.

If you’re passionate about delivering exceptional customer service and ready to thrive in a dynamic and innovative environment, we want to hear from you! Join us at Blackhawk and embark on a rewarding career journey filled with opportunities for growth and development.

Ready to make a difference? Apply today and be a part of the Blackhawk family! ??

To apply, please send your resume and a cover letter detailing your relevant experience to [email protected].

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