Blue Cross and Blue Shield of North Carolina Hiring for Support Specialist at Remote Full Time

Support the execution of daily operating activities of the business area by performing various support activities as required by the specific business area.

• Maintain and update paper and electronic/database files, scan paper records into electronic system and/or convert/compile data for departmental reports.
• Research incorrect or missing information on claims, applications, medical records, surveys and/or correspondence.
• Coordinate and/or record incoming and outgoing work as needed for business area including scheduling, supplies, reporting, tracking, monitoring and verifying receipt date and expected completion dates of outstanding work.
• Type and generate letters, memos, envelopes and forms to support departmental needs.
• May receive incoming calls from customers or providers and direct them to the necessary area.
• May place outbound calls to verify information on claims, surveys, returned mail or other documents
• May receive inbound calls or place outbound calls to enroll and educate members in disease management or other health related programs.
• May serve as the departmental Business Unit Coordinator (BUC).
• May prepare and deliver work to go to the imaging department. Correct work that is returned from the imaging department.

• Maintain and update paper and electronic/database and/or convert/compile data for departmental reports.
• Research incorrect or missing information on correspondence.
• Coordinate and/or record incoming and outgoing work as needed for business area including scheduling, supplies, reporting, tracking, monitoring and verifying receipt date and expected completion dates of outstanding work.
• May receive incoming calls from customers or providers and direct them to the necessary area.
• May serve as the departmental Business Unit Coordinator (BUC).
• May prepare and deliver work to go to the imaging department. Correct work that is returned from the imaging department.
• Coordinates all mail services reporting to include courier, presort and postage
• Perform fulfillment duties for the department.

• High school diploma or GED
• 0-2 years of experience in related field.