Blue Cross and Blue Shield of Vermont Hiring for Help Desk Analyst 1 at Berlin, Vermont Full Time

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Blue Cross and Blue Shield of Vermont is looking for a Help Desk Analyst
I to join our Infrastructure Operations and Services team. Our company
culture is built on an unwavering focus on our members and giving them
the best service possible. We offer a balanced, flexible workplace, an
onsite gym, fitness and wellness programs, a competitive salary and full
benefits package including medical and dental insurance, vision, 401k,
paid time off and holidays, tuition reimbursement and student loan
repayment, dependent caregiver benefits, and resources to support your
ongoing personal and professional growth and development.

REMOTE WORK: Blue Cross has transitioned to a hybrid workplace where
employees within driving distance of our Berlin, VT office work
Wednesdays in the office with flexibility to work remotely the rest of
the week. Help Desk Analysts MUST work in the office on Wednesdays
regardless of work location, and may at times be called to work in the
office more than one day per week at their manager’s discretion. The
occasional weekend is also a possibility.

Help Desk Analyst I Responsibilities:

Facilitate the prompt and effective resolution of technical and
production issues for all workforce members of Blue Cross.

Use judgment, analysis, and initiative to resolve problems, make
recommendations based on corporate standards, and deliver impromptu
end-user operational assistance as needed.

Maintain communications with requestors throughout the analysis and
resolution process particularly in higher severity incidents, keeping
them informed of status and escalating issues if deemed necessary.

Identify systemic issues (e.g., system outages, widespread processing
errors) and take ownership of the end-to-end process to optimize the
customer experience.

Help Desk Analyst I Qualifications:

Minimum Associates Degree in computer science or a related field;
Bachelor’s degree preferred.

In-depth knowledge of computer systems and mobile devices

Hands on experience with diagnosing and resolving basic technical issues

Excellent communication and interpersonal skills, customer-oriented and
patient

Help Desk Analyst I Benefits:

Health insurance (including vision)

Dental coverage (free to employees)

Wellness Program

401(k) with employer match + automatic employer contribution

Life Insurance

Disability Insurance

Combined time off (CTO) 20 days per year + 9 paid holidays

Tuition Reimbursement

Student Loan Repayment

Dependent Caregiver Benefits