BNZ Hiring for Banker Job at New Zealand Full Time

Ko Mātou Tēnei | This is Us

Here at BNZ we make sure we put our employee’s wellbeing first – we look after each other and you can always bring your whole self to work.

We also have amazing benefits including six week’s annual leave (which we need and deserve each year), health insurance, life insurance, generous parental leave, and an awesome learning and development framework that encourages career growth.

Mō te Tūranga | About the Role

We have a number of fantastic opportunities across Aotearoa (Auckland, Hamilton, Wellington, and Christchurch) starting in late March 2023!

We are looking for experienced, customer-focused individuals to join our Customer Connections Hub. Our Bankers are passionate about helping our customers, whether they’ve forgotten their pin, can’t access online banking, need general banking advice, and eventually about their home lending needs. You’ll spend time with each customer on the phone, helping to solve their reason for calling.

We sat down with the Head of Consumer Central and they let us know the following about the role.

What is the team culture and environment like?

BNZ is incredibly inclusive, welcoming, and supportive. We value ambition, a drive for helping our customers achieve their goals, whilst also being focused on your own personal growth!

Our teams are highly diverse and come from a wide range of backgrounds including retail, hospitality, financial services, and more; but what connects us is our passion for delivering exceptional customer service. If you put customers first, we know you’ll thrive at BNZ.

What is the most exciting thing about this opportunity?

Our Banker Career Accreditation Pathway (BCAP) framework is a fantastic opportunity to kickstart your retail banking career with continuous support and ongoing development opportunities. BCAP enables our Bankers to advance their career through self-paced learning (increasing your remuneration along the way!), where progression is based on skills and capability, not tenure or experience.

Our BCAP pathway is only the beginning of your career journey, as it opens doors to progress into roles such as Small Business Managers, Senior Associates, Commercial and Agribusiness Partner, Home Loan Partners, and more!

What will the first three months look like?

The first 3 months in the role will be dedicated to learning and then embedding the tools of the trade.

You will spend time with our Learning and Development team; learning about our business, products, policies, systems and processes.

Beyond this you will then spend time with our Nesting crew who will support with enhancing conversation skills, putting in place an operating rhythm and then pulling it all together to have engaging and authentic conversations with our customers to help solve their enquiries.

Once you’ve got things down pat, you’ll then step across to your permanent team where you will continue your learning aided with real time support chats and regular coaching by your local Team Manager.

What is the most challenging thing about this opportunity?

The most challenging thing about this role is the continuous need to multi-task, learn quickly, and be change-ready. We work in an extremely fast paced environment and there will be multiple things needing your attention each day. We need someone who is level headed, driven, has great communication skills and is comfortable juggling multiple tasks at once.

What do we want you to know before you apply?

No previous banking experience is necessary for this role, but we are looking for someone with strong customer service experience that is ready to hit the ground running.

This role requires flexibility to work various shifts. Schedules could include evening and/or weekend shifts with some rotating weeks/days within the month.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

If you are keen to join a fun organisation where we are proud of our culture and how we are helping New Zealander’s to ‘Find their way’, then please review the Job Description and show your interest by submitting your application – we can’t wait to read it.

Applications close 19th February 2023.