BOEING Hiring for Senior Customer Success Specialist Job at Singapore , Singapore Full Time

We take ownership and pride in ensuring the products and services our customers rely on consistently deliver value. As a Senior Customer Success Specialist, you will interface with our Commercial Airline customers to drive adoption, identify expansion opportunities and ensure renewal for the products and services our customer have with us within the Flight Operations Portfolio. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth.

Position Responsibilities:

• Establish an Adoption Plan to maximize value our customers receive from our solutions.
• Proactively drive adoption across our Flight Operations solutions to ensure customers are maximizing their Return on Investment.
• Mitigate churn and drive reoccurring revenue growth.
• Establish, nurture, and maintain relationships with cross-functional key decision makers for your assigned customers.
• Identify and mutually agree one Key Performance Indicators with your customer’s that will ensure our customer’s receive value. Monitor and report on these KPI’s internally and with your customers.
• Proactively plan for and Identify Expansion leads (Cross Sell, Upsell) that will drive additional value to your assigned customers. Refer complex leads to sales when necessary.
• Develop plans to proactively drive and protect renewals through the duration of the contact for the products and services your customer has.
• Establish and nurture key internal relationships. Representing the voice of the customer to the organization.
• Maintain 360-degree view of overall customer health ongoing engagements, issues etc.

Required Qualifications (Required Skills/Experience):

• Minimum 5 years relevant work experience or an equivalent combination of education and experience.
• Previous experience with airline flight operations highly desirable including an understanding of aviation concepts and airline operations.
• Ability to learn and understand complex technical solutions.
• Ability to map customers business processes to product capabilities.
• Previous Experience with SaaS subscriptions and cloud platforms.
• Strong Passion for Customers with a Services oriented mindset.
• Expertise in customer management negotiation and conflict resolution.
• Strong Communication written and verbal communication skills that can tailor a message to end-users through executives.

Preferred Qualifications (Desired Skills/Experience)

• Previous experience within an Airline OCC environment relating to Crew Management, Flight Planning, Navigation and/or Leasing.
• Experience applying adoption and renewal methodologies to optimize the customer engagement model.
• Previous experience with International business and/or multi-cultural environments
• Fluency in multiple languages.

Typical Education/Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years’ related work experience or an equivalent combination of education and experience (e.g. Master+4 years’ related work experience, 10 years’ related work experience, etc.).

Other job related information

• Candidates must have authorization to work in Singapore.
• Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.