Thank you for considering a career at Mercy Health
Practice Manager II
Scope of Responsibility: One or more physician practices
Number of Direct Reports: varies
JOB SUMMARY
The Practice Manager 2 anticipates, plans, organizes and directs the operations of three or more physician practices which includes, but is not limited to, supporting 6 or more providers and managing a minimum of 10 employee FTEs. to ensure the highest quality care and services are provided to patients. He/She is also responsible for achieving the annual operational and financial goals of the practice. In addition, this position has oversight of the practice lead and employees to ensure efficient operations and workflows for patients, providers, and employees through the application of standardized processes and best practices.
(To determine Practice Manager 2 designation, practice leadership has the discretion to consider scope and complexity based on Region such as: Patient Centered Medical Homes, Rural Health Clinic status (geographic distances between practices), laboratory, diagnostic services, surgical services, radiology, etc.)
Mission/Core Values: It is expected that all of the duties and responsibilities of this position will be performed in a manner consistent with the Ministry’s Standards of Behavior (CARE; Compassion: seeks to understand, listen and explain; Advocate: is the voice for the vulnerable; Respect: demonstrates the highest regard for and welcomes all people; Excellence: commits to the highest standard of quality care, joyful service, and teamwork) and in a manner that reflects the core values of Mercy Health which are: Excellence, Human Dignity, Justice, Compassion, Sacredness of Life and Service. All supervisors and above are expected to model the organizational mission and values through their daily actions, decision making and priority setting. All supervisors and above are expected to develop, implement and monitor short and long range plans to meet or surpass standards consistent with the overall strategic plan.
ESSENTIAL FUNCTIONS
Supervises and motivates people by promoting a team approach to problem solving, team development and goal setting within assigned areas. Performs management functions including interviewing, hiring, training, and evaluating staff. Counsels employees regarding employment, performance, promotion and termination in accordance with Human Resource policies. Ensures clinical staff practices within the scope of their respective licensing/certifying boards.
Serves as a role model to set the standards of behavior, professionalism, and outstanding customer services in all relationships with internal and external customers. Facilitates troubleshooting and follow up to ensure effective provider, staff, customer and peer relationships.
Adheres to the established controls of quality, compliance and risk standards for the day to day operations of the physician practice(s). This includes management of supply chain activities including the ordering of supplies and maintaining inventory, while adhering to departmental budgets, as well as processes all invoices and bills for the office.
Functions as a key liaison for all new provider integration activities for the practice(s). Assists in the transition process for onboarding new physicians and APPs.
Manages all revenue cycle processes, including work queues, copays, daily cash drawer, bank deposits, coding compliance, etc. Meets with Practice Administrator and MHP COO to review data trends and develop/adjust strategic priorities. Reviews applicable practice data and identifies variances. Analyze financial and billing reports to assist with decision-making and reporting. Participates in planning and budgeting preparation and analysis.
Coordinates support functions to ensure compliance with Joint Commission, where applicable, and other required regulatory agencies. Interfaces with hospital departments, as appropriate, to coordinate necessary infrastructure functions which will include, but not be limited to, IT, Medical Staff Office, Finance, etc.
MINIMUM EDUCATION
2 year Associates degree
Preferred Education
4 year Bachelor Degree
Combination of post-secondary education and experience will be considered in lieu of degree.
Minimum Years and Type of Experience:
Two years’ experience managing a physician practice OR two years’ experience as a Practice Lead AND has completed an internal MH management development program OR an equivalent external program.
Other Knowledge, Skills and Abilities Required:
Outstanding communication and interpersonal skills, demonstrated ability for conflict resolution, analyze and solve problems and execute on strategies in a fast-paced environment. Windows Microsoft Office and EMR
Other Knowledge, Skills and Abilities Preferred: CarePath, Scheduling, Registration
Mercy Health is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
S cheduled Weekly Hours:
40
Work Shift:
Days/Afternoons (United States of America)
Department:
Neurosurgery Center – MHP Lima Specialty Care
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]
Mercy Health is part of Bon Secours Mercy Health (http://bsmhealth.org/) , one of the top 20 health systems in the United States and part of the top performing quartile of Catholic health systems for lowest cost per case for patient care. Mercy Health is the largest health system in Ohio and among the top five employers in the state, with more than 33,500 employees serving communities throughout Ohio and in Kentucky. Mercy Health provided care for patients more than 6.8 million times in 2017.
The system includes assets of $6.8 billion and nearly 500 care facilities including 23 hospitals and 26 post-acute care facilities including senior living communities, hospice programs and home health agencies. Its clinically integrated network of more than 2,700 health care providers coordinates more effective and efficient care for more than 350,000 patients, saving money for taxpayers through the Medicare Shared Savings Program. As part of Bon Secours Mercy Health, the ministry provides nearly $2 million per day in community benefit. For more information, visit www.mercy.com .
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