Bon Secours Mercy Health Hiring for Social Worker Navigator MSW – St Mary’s Palliative Care at Richmond, Virginia Full Time

Thank you for considering a career at Bon Secours!

Bon Secours

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body, and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence, and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service, and stewardship to create an environment where associates want to work and help communities thrive.

Social Worker Navigator – St Mary’s Palliative Care – Richmond, VA

PRIMARY FUNCTION/GENERAL PURPOSE OF POSITION:

The Social Work Navigator works primarily with the Bon Secours Medical Home Group to address needs of at risk and complicated patients. The Social Worker addresses psychosocial issues of referred patients and families through consultation with the Nurse Navigator and/or face to face interviews. The Social Worker will be dedicated to ensuring patients have timely access to comprehensive medical treatment, increasing patient compliance with recommended treatment options, mobilizing access to all needed services, and creating a seamless, patient-centered experience from screening to detection, diagnosis, treatment and beyond.

ESSENTIAL JOB FUNCTIONS:

• Community resources for multi-generational psychosocial needs, including financial, housing, mental health, substance abuse, domestic violence and bereavement

• Adult and Child Protective Services

• Medicare & Medicaid policies and criteria

• Experience navigating Medicaid, Medicare and Private insurance

• Medical, legal and financial implications for patients

• Advance directives and “Do Not Resuscitate” orders

• Patient assistance programs for free or reduced cost medications

• Psychological pain and addictions

• Alternative methods for addressing pain (such as mindfulness, guided imagery, and relaxation techniques)

• Working knowledge of the DSM 5 (or most recent DSM)

• Grief & bereavement counseling and resources

• Procedures for

• Placement (Nursing, SNF, ALF, Private Home Care)

• Home Health Referrals

• Hospice Referrals

• Mental Health & Substance Abuse Referrals

• The Affordable Medical Care Act

• Proficiency in basic computer skills, including the ability to maneuver within a Microsoft Windows environment.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

REQUIRED QUALIFICATIONS:

• Master’s Degree in Social Work

• License Clinical Social Worker Certification

• 2 years of experience in a medically related Social Work position.

• Basic Life Support (BLS) – American Heart Association

PREFERRED QUALIFICATIONS:

• Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient’s status and interprets the appropriate information needed to identify each patient’s requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

• Certification by a nationally recognized association such as IBHRE is preferred.

Training :

• EPIC Electronic Health Record (EHR) training (preferred)

OTHER JOB FUNCTIONS:

• Role models professional behaviors, approaches, and attitudes at all times – particularly in stressful and conflicting situations

• Consistently presents a professional image

• Adheres to Bon Secours and St. Francis Health System rules, regulations, and polices.

• Performs other duties as assigned.

• Assists and supports other departments when needed.

SKILLS:

• Ability to demonstrate knowledge and skills necessary to provide appropriate care to all ages of the patients

• Ability to learn and use a computer-based patient appointment scheduling and registration system

• Ability to work in a fast-paced environment with a team

• Strong interpersonal communication and organization skills

• Take and document vital signs

• Room patients

• Monitor patient conditions during in-office treatment(s)

• Document patients’ medical records

• Administer medications/vaccinations within scope

• Inform medical professionals regarding patient conditions and care

• Manage patient messages and communications (e.g., in-basket, MyChart messages)

• Schedule tests and appointments

• Telephonic patient triage

• Attention to detail

• Acceptance of authority

• Critical thinking

• Communication with family members

• Collaboration

• Teamwork

• Conflict resolution

• Active listening

• Relationship Building

• Time management

• Dependability

• Adaptability

• Flexibility

• Accountability

SCHEDULED WEEKLY HOURS:

• 40

WORK SHIFT:

• Days/Afternoons

DEPARTMENT:

• Cardiovascular Associates of VA – Richmond

BON SECOURS MISSION, VALUES, CUSTOMER ORIENTATION AND

CONTINUOUS QUALITY IMPROVEMENTS FOCUS:

It is the responsibility of all employees to learn and utilize continuous quality improvement principles in their daily work.

All employees are responsible for extending the mission and values of the Sisters of Bon Secours by understanding each customer, treating each patient, staff member and community in a dignified manner with respect, kindness, and understanding and subscribing to the organization’s commitment to quality and service.

The above statements are intended to describe the nature and level of work being performed by individuals assigned to this classification and are not to be construed as an exhaustive list of all job duties. This document does not create an employment contract, and employment with Bon Secours Health System is “at will”.

Working Conditions :

• The individual performing this job may reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

• Works in a normal office environment where there is no physical discomfort due to dust, dirt, noise and the like.

• Works in a patient care area where there is little exposure to dust, dirt, noise and the like.

• Travels outside the office in all weather conditions.

• Periods of high stress and fluctuating workloads may occur

• May be exposed to physical altercations and verbal abuse

• May be required to use physical restraints

• May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

• May be exposed to high noise levels and bright lights

• May be exposed to limited hazardous substances or body fluids*

• May be exposed to human blood and other potentially infectious materials*

• May have periods of constant interruptions * Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

PHYSICAL REQUIREMENTS:

• Lifting/Carrying (0-50 lbs.) 34-66%

• Lifting/Carrying (50-100 lbs.) 1-33%

• Push/Pull (0-50 lbs.) 34-66%

• Push/Pull (50-100 lbs.) 1-33%

• Stoop/Kneel 1-33%

• Crawling 0%

• Climbing 0%

• Balance 34-66%

• Bending 34-66%

• Sitting 1-33%

• Walking 1-33%

• Standing 67-100%

ADDITIONAL PHYSICAL REQUIREMENTS/HAZARDS:

• Manual dexterity (eye/hand coordination)

• Perform shift work

• Maneuver weight of patients

• Hear alarms/telephone/tape recorder

• Reach above shoulder

• Repetitive arm/hand movements

• Finger Dexterity

• Color Vision

• Acuity – far

• Acuity – near

• Depth perception

• Use of Latex Gloves

• Exposure to toxic/caustic/chemicals/detergents

• Exposure to moving mechanical parts

• Exposure to x ray/electromagnetic energy

• Exposure to high pitched noises

• Gaseous risk exposure

Patient Population:

• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

• Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient’s status and interprets the appropriate information needed to identify each patient’s requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

• Neonates (0-4 weeks)

• Infant (1-12 months)

• Pediatrics (1-12 years)

• Adolescents (13-17 years)

• Adults (18-64 years)

• Geriatrics (65 years and older)

Bon Secours is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans

• Prescription drug coverage

• Flexible spending accounts

• Life insurance w/AD&D

• Employer contributions to retirement savings plan when eligible

• Paid time off

• Educational Assistance

• And much more

*Benefits offerings vary according to employment status

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.

Bon Secours is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans

• Prescription drug coverage

• Flexible spending accounts

• Life insurance w/AD&D

• Employer contributions to retirement savings plan when eligible

• Paid time off

• Educational Assistance

• And much more

*Benefits offerings vary according to employment status

S cheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Department:

Palliative Care – St. Mary’s – Richmond

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected] .

Bon Secours is part of Bon Secours Mercy Health (http://BSMHealth.org) and is a not-for-profit Catholic health system sponsored by Bon Secours Ministries and founded by the Sisters of Bon Secours. With operations in Maryland, Virginia, South Carolina, Kentucky, Florida and New York, Bon Secours owns, manages, or joint ventures 20 hospitals and 27 post-acute care facilities or agencies including skilled nursing facilities, home care and hospice services, and assisted living facilities. Consistent with its commitment to alleviate human suffering, Bon Secours has developed more than 800 affordable housing units for low income families.

Bon Secours has more than 24,000 employees and has been recognized as a Gallup Great Workplace for six consecutive years. The Mission of Bon Secours is to bring compassion to health care and to be Good Help to Those in Need, especially those who are poor and dying. For more information, visit www.BonSecours.com .