Boston Consulting Group

WHAT YOU’LL DO

You are a key member of the Office Services team responsible for the staff & visitor experience of the office. In addition, you may also provide backup assistance to other members of the Office Services Team, especially during peak times for internal and training events as well as perform general office tasks as necessary.

YOU’RE GOOD AT

Proactively greeting & supporting staff & guests while in the Los Angeles office:
Directing them to available open seating/space, making sure it’s adequate and immaculate
Teaming with reception to reserve & track available shared space & track available shared space, especially on Fridays
Implementing concierge service – including catering
Being a key resource for our staff & guests, including:
- Providing guidance on available space
- Providing directions and tips for in the office and surrounding neighborhood

Maintaining overall appearance of the office:

Proactively checking all conference rooms, communal areas, offices and workstations often throughout the day to ensure that all work areas are clean and supplies are fully stocked
Monitoring housekeeping for both individual and common spaces
Checking all printers to make sure they are clean and organized; disposing of any client confidential material that has not been picked up in a timely manner
Monitoring IT equipment in offices & conference rooms and reporting issue as necessary

Supporting office maintenance and repairs:

Acting as a resource during office repairs, liaising with office services team, building & vendors as necessary
Reporting office/space issues and working with the team to address and rectify them
Monitoring the basic functions of the printers, faxes and copy machines by replacing paper and toner; trouble shooting and calling for repairs when necessary

Office supplies:

Ordering supplies and ensuring appropriate supplies are stocked and organized in shared workspaces

Individual office moves:

Supporting and implementing the movement of personnel and furnishings, including IT equipment
Preparing offices and work spaces for new staff members
Cleaning out offices/spaces promptly when staff members depart or move

Mail coordination:

Maintaining office mail supplies, including updating postage meter and postage rates in accordance with the United States Postal Service
Coordinating mail/package delivery on a daily basis
Managing the essential functions of Federal Express, UPS, and other courier services and ordering supplies when needed
Facilitating internal printing and binding jobs

Conference room coordination:

Responsible for overall cleanliness and organization of conference rooms and ensuring they have adequate supplies.
Coordinating with meeting organizers & office services team to ensure all meeting needs are met, including catering, furniture arrangement, IT and other room set-up

Good working knowledge of our conference room/meeting technology in order to support basic IT needs along with ability to troubleshoot common user issues.

Teaming:

Daily coverage of Reception during lunch, receptionist vacation, and ad hoc breaks
Providing backup to the other members of the Office Services team as necessary, especially on days with multiple internal events or when other team members are out of office
Process and submit expenses on a monthly basis

YOU BRING (EXPERIENCE & QUALIFICATIONS)

1-2 years in an office environment or equivalent work experience
Ability to spend significant time walking and standing
Ability to lift and deliver large packages
Ability to manage a budget and external vendors
Flexibility to work overtime
Computer literacy required with strong knowledge of Microsoft Word, Excel, PowerPoint

YOU’LL WORK WITH

Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.