Bow Valley College Hiring for Registrar Services Representative Job at Calgary Full Time

The Registrar Services Representative is responsible for providing registration and registrar support services for all new/continuing learners and departments. As the main point of contact for all learners they are responsible for providing excellence in customer service to students and public both in person and over the phone.

Enrollment Services and Course Registrations – 50%

• Responsible for all student and department inquires relating to course and online registrations. This Includes all career and foundational programing and including but not limited to specialized program registrations such as: Dual Credit, CRX, Regional and Contract Course registrations, etc.
• Provides assistance and guidance about online registration practices and guidelines to students and departments to help them affectively navigate through the online registration system.
• Works with students to help diagnose issues and resolve all student registration questions and inquiries and works with other teams to help solve issues (i.e. to Help Desk or Student Advising).
• Processes all Add/Drops, exceptions, withdrawals, special registration requests by either student and/or departments. Follows up with college contacts or students to communicate any issues and work with individuals to resolve the issue.
• Effectively communicates registration related decisions to both students and departments (both positive and negative outcomes).
• Knowledgeable in all college and student registration policies and procedures and is expected to clearly communicate policy information to a diverse and multicultural student population to ensure mutual understanding.
• Works with department contacts and other staff members to resolve issues only referring complex cases and/or cases not defined by policy to Team Lead – Registrar Services.

Customer Service and General Registrar Office Duties – 30%

• Responsible for providing exceptional customer service and enrollment management support to both students and staff for the Office of the Registrar both in person and over the phone.
• Responsible for working in Call Centre and Front Counter by providing college and registration information to individuals and public.
• Expected to use investigative and problem-solving skills to determine issue/problem and to:

• Understand problem/issue and
• Resolve problem/issue or;
• Communicate possible outcomes and work with other staff members (i.e. department contacts, Team Lead, etc.) appropriately to resolve complex issues.
• Follow- up with students and staff to ensure problem has been resolved.

• Additionally, is responsible for other registrar related duties such as:

• Issues Student ID Cards to all new and current students.
• Works within the SIS to process all student related requests and to ensure data accuracy and quickly identifies and works with appropriate staff members to resolve issues in a timely manner.
• Collects and ensures all forms and requests are complete and accurate.

• Processes student records requests such as change of information (including by not limited to); requests for confirmation letters or as required to enhance the level of customer service to staff or students.

Payments – 10%

• Processes all student tuition and fee payments.
• Provides guidance and direction to students about payment information, deadlines and refunds, etc.
• Responsible to solve resolve issues where appropriate and refer cases appropriately.
• Responsible and accountable for processing a large number of financial transactions with detailed accuracy to ensure daily reconciliation of deposits.
• Responsible for identifying any discrepancies and working with supervisor to reconcile balances.

Student Applications and Collecting Admissions Documents – 10%

• Processes and imports all student applications (paper and via APAS).
• Responsible for accurately entering all student information from applications into the SIS.
• Answers applicant questions about next steps for admissions purposes.
• Collects admissions documents and transcripts for admissions

Job Requirements
Minimum Qualifications

• Diploma.
• One or more years of relevant customer service experience working in a face paced, high demand customer service environment.
• An equivalent combination of directly related education and experience may be considered.

Preferred

• Previous call center and or payment processing experience is preferred but not required.
• Superior written/verbal communication skills and ability to work with a diverse student population.
• Previous experience in working with payment processing systems.
• Excellent data entry skills.
• Intermediate Microsoft Office.

This is a temporary, AUPE position with an anticipation of 1 year in (and a possibility of an extension). Please note all successful candidates will be required to provide government issued identification; proof of educational qualifications upon hire; and complete a police information check including a vulnerable sector report.

Diversity and Inclusion Commitment
Bow Valley College is strongly committed to fostering diversity and inclusion within our community. We welcome applications from qualified candidates who would contribute to the further diversification of our employees including, but not limited to, visible minorities, Indigenous peoples, persons with disabilities and persons of any sexual orientation or gender identity.

Minimum Education Requirements
Diploma

Location
BVC CALGARY – CA (Primary)

Job Family
Administration

FTE Per Individual (%)
100%

Closing Date
10/15/2021

Employment Status
Temporary

Salary
$46,788 – $60, 108

Job Types: Temporary, Contract

Work Location: Multiple Locations